Nykaa.com — non delivery of purchased products

Address:	Mumbai City, Maharashtra
Website:	Nykaa.com

I have ordered cosmetics from nykaa and made online payment for the same. They are not attempting any delivery but every time i make compalint, they send the same response that we will make another attempt. This has been repeatedly happening (At least 8 times). I have called them, emailed them and also called and emailed their courier partner wow express but the issue hasn't been resolved. Wow express doesn't even bother to connect your call or call back. I am hoping that some action should be taken against such horrible after sales support. Nykaa has made awesome app and sell awesome products but they as a company do not care beyond that. They take payment in full but give zero service, not even bothering to send sold goods to the customer. Nykaa.com is a fraud. I am after them since so many days. An honest customer doesn't deserve this treatment. I feel so helpless, please help me.