Nykaa.com — Not got refund

Address:

Mumbai

Order id - NYK[protected]
I placed an order on 15aug from nykaa app... It was a prepaid order... On 16aug it is deivered but all lipsticks are damaged and leaked as delhivery courier boy has kept the packet outside in sun . I did complain to nykka and placed return request . Nykka approved but pick up doesnot happen in last 15 days . Last 15 days nykka supervisors are saying that for sure I will get my refund as return is approved by nykka . But today on 2nd September they said it will not be done . This is creating mockery of customer and cheating customer and giving fake commitments to customers is crime by nykka . Nykka is fraud . When i called customer executive ppls, dey didn't responding properly nd i heard them laughing for nothing... Dey r so unprofessional... I paid already for d order and without any information they are cancelling my return .When i asked for the refund they said we will see. But i didn't get refund.. I called them again but of no use... Dey r not responding properly.. Till now i didn't get my money back... Kindly take strict action against nykaa and help me in getting d refund back from them. Thanx