Nykaa.com — Nyaa gift card

Address: Lower Parel, Mumbai

Date of incident: 8 May 2021

Description :
I bought a gift card ******8825 and arranged to get it delivered to my friend's mobile number. I even got a confirmation message which I have retained saying that the gift card has been delivered to her mobile number.

However the gift card was actually not delivered. On contacting Nykaa customer support, they have emailed saying they delivered it to SOME UNKNOWN number which I did not mention in order and do not recognize.

This is a mistake from Nykaa's end. I am highly disappointed that I am receiving some generic resolution to my help tickets.

But it was Nykaa which used the wrong number, I had entered the correct mobile while ordering the gift card. Request you to give a proper resolution to this grievance.

Required resolution: Need a 1000 Rs Refund