[Resolved] Nykaa.com — Order didnot get placed but money was deducted | |||
I have order some cosmetics from nykaa on 14 th Feb. I paid through my Mobikwik wallet as some cash back offer was there. My money was deducted from wallet and the cash back also. What the hell happened was the order did not get placed. Now I am trying to contact the nykaa customer care but they are the worst ever, not picking up the phone.I am not able to get my money back.. Please help. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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Please accept our sincere apology.
It was clearly a mistake at our end and not one that we take lightly.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. We thank you for bringing this to our attention.
It will help us improve our operations and services.We noticed that the order was delivered to you on the 24th Feb and are glad that you now have your favorite products.
We very much appreciate your business and hope that you will remain a valued customer.