Nykaa.com — Order no. NYK[protected], Items not delivered yet nor any resolution provided

Address: 104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel Mumbai India - 400013

Hi Nykaa Team,

I am writing this email to your team after being extremely disappointed in your service towards a customer.

On 15th January, 2021 I ordered a total 15 items from Nykaa. Nykaa has offered me a Prive Birthday gift. So that was also included into that package. This order was divided into two shipments by Nykaa. One has 3 products and the other one has 12 products.

On 18th January I received a message that products are out for delivery. But the delivery agent from BlueDart courier didn't come to my place to deliver this. He called me in the evening and told me that it's too late and he will be delivering the parcel the next day.
On 19th January the delivery agent came to my place and delivered me only one parcel which has only 3 products.
He didn't give me any information about the other parcel which has other 12items. In the evening I saw the status in my Nykaa app that I'm unlocatable.
I don't know how it is possible. Same order with two shipments. One is delivered properly and the other one is unlocatable.
After that I called several times to Nykaa Customer Care. They didn't give me any solution regarding this.
Now the status of the shipment which is showing in my Nykaa application is given below:

Monday, 1st Feb
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Saturday, 30th Jan
10:00 AM
CONTACT CUSTOMER SERVICE
ASANSOL BDEL
Friday, 29th Jan
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Thursday, 28th Jan
10:00 AM
CONTACT CUSTOMER SERVICE
ASANSOL BDEL
Wednesday, 27th Jan
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Monday, 25th Jan
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Saturday, 23rd Jan
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Friday, 22nd Jan
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Thursday, 21st Jan
10:00 AM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Wednesday, 20th Jan
12:00 PM
SHIPMENT UNTRACEABLE
ASANSOL BDEL
Tuesday, 19th Jan
3:51 PM
CONSIGNEE NOT AVAILABLE;CANT DELIVER
ASANSOL BDEL
1:23 PM
SHIPMENT OUTSCAN
ASANSOL BDEL
Monday, 18th Jan
5:44 PM
ADDRESS UNLOCATABLE; CANNOT DELIVER
ASANSOL BDEL
9:31 AM
SHIPMENT OUTSCAN
ASANSOL BDEL
8:04 AM
SHIPMENT INSCAN
ASANSOL BDEL
7:32 AM
TRANSIT SCAN
ASANSOL BDEL
Saturday, 16th Jan
5:39 PM
SHIPMENT OUTSCANNED TO NETWORK
CALCUTTA HUB
3:57 PM
SHIPMENT INSCAN
CALCUTTA HUB
8:02 AM
BD FLIGHT DELAYED; BAD WEATHER/TECH SNAG
CALCUTTA HUB
6:24 AM
SHIPMENT OUTSCANNED TO NETWORK
DELHI OFFSITE HUB
Friday, 15th Jan
4:45 PM
DIRECT CANVAS BAG SCANNED
DELHI OFFSITE HUB
4:16 PM
SHIPMENT OUTSCANNED TO NETWORK
COD PROCESSING CENTRE II
2:39 PM
SHIPMENT INSCAN
COD PROCESSING CENTRE II
12:22 PM
PICK UP SCAN ON FIELD
COD PROCESSING CENTRE II

Please look into this matter and give me a proper resolution to it as soon as possible.

Thanks,
Saswati Roy