Nykaa.com Complaints & Reviews

It's going to be 1 month now. I have already paid the money. Yet order has not been delivered. They are cheaters I have complaint in there customer care. Nykaa guys are very lazy and useless. Yet I haven't received ny order. I will never ever use again nykaa. Please help and delivery my order.
ORDER

NYK[protected]...

I had ordered "red label natural care tea" from nykaa. But simple "red label tea" was delivered to me.

On 17 sept 2020 product was received, i had placed return request on same date, till now no action has been taken.

Please help asap its taking huge time for a just simple product.

Order id:[protected]
Total amount : 940
Quantity : 4...

Return created: your return (Return no: ret_[protected] for 1 item (S) (Maybellinenewyorkcolorsensationalcreamy...) has been successfully placed. Our team will investigate this ticket and will provide an appropriate resolution. You can track your return request through nyk0. Page. Link/6trb

Return created: your return (Return no: ret_[protected] for 1 item (S) (Wowskinscienceredonionblackseedoilsha...) has been successfully...

I would like to state that I had ordered a few items from nykaa. Today I received OTP for delivery for so many items (which I had not ordered also) from Nykaa. Many delivery agents are calling my number and I had to explain that I live in karnataka and it's a wrong number.
I have always bought several items from Nykaa and never has such a thing happened to me. I used to value Nykaa on a higher note always. Please try to solve this...

I had ordered 7items and one product is missing. Please find the order# nyk[protected]. I have already raised concern for missing product and provided image information through chat and i have all the details if anything required. We really do online shopping to consume time and missing product is frustrating to provide you all the image and all required details taking hell lot of time.

I have ordered many times and this...

Order id: nyk[protected]
Order placed on 7th sep 2020
Delivery partner: wow express
Awb number: p[protected]

This is not the first time i am writing complaint about this specific delivery partner.
They never showed up at my place and even didn't try to call and every time they returned my package....

I made a purchase of 1825 using my hdfc debit card and below is the money deducted message from hdfc!

Alert:you've spent rs.1825.00 via debit card xx9552 at nykaa e-retail pri on[protected]:13:22:44. Avl bal rs.12217.13. Not you? Call [protected]

However, my order is not displayed in ‘my orders’ page! Upon reaching out to help via chat, they are saying their servers are down and hence ordered is not placed!br...

The red colour you've shown in the image and the actual red colour of this top is hell and heaven. I only ordered the top because of the beautiful red colour shown in your image. The real colour which you sent looks so cheap that I am literally shocked. On top of that you guys say it's not in your policy to take return. Then why cheat customer by showing something good and delivering something which looks so cheap?...

I had ordered all the lakme products, as per the ‘spin the wheel coupon code’ requirements. I didn’t receive any gift!!!...

Dear sir,
I have bought two gift cards worth Rs 5k & 7k for my sisters from nykaa. But now while ordering anything there comes error "this item is not eligible for wallet/gift card" I registered a complaint and i was told that only make up items can be bought using gift card. This is totally unacceptable. Both my sisters dont use make up, so what do i do with that 12k now. Big thing is this thing was mentioned nowhere while purchasing...

Hi, I placed a order in July and still haven’t received the item. The status of the order says it’s delivered with fake signature as proof of delivery. I have escalated this to Nykaa and they are still
Investigating. I called customer service several times and they refused to help. The associates who answer my calls disconnects my call and also the manager refuse to talk or give explanation....

Hi team,

I ordered one twenty dresses by nykaa fashion yellow on a high maxi dress of xl size but i got received this product as xxl, i am following with team from last 5 days. I am very very disappointed with this app.

Thanks,
Deepika...

I refer to the above subject and regret to inform that I ordered a dress in extra small size and I received extra large.
After talking to your customer care I got to know you are not accepting return .
Since the mistake was done from your end, I paid the money and I received wrong item due to your negligence so why should I bear a loss.
I either want my money back or the dress exchanged otherwise I will be going to...

Hey Nykaa, can't able to open my app in mobile .whenever I try it shows error pls reply me soon...

This company is purely running on stealing money and fraud.. They kept my shipment nearby before delivering for a week and returned without any information or update or call just returned the prepaid order which was of 2353 and delivered only 3 items and rest are not known till date.. They are not reverting over email.. Or support or social media or grievance officer.. I am being tortured mentally not knowing if these refund will ever be...

I ordered kaya white lumeins brightening beads cleanser, six tony moly mask sheets. But due to lockdown the orders have been returned to the shipper i. E nykaa before delivering to me. The shipment return is also accepted by nykaa on august 1, saturday.
But there hasn't been any refund (Total cost rs 690) in my account. It has already been more than 15 days. I am sorry nykaa but the refund service is taking very long and is unsatisfactory....

I ordered few huda beauty lipsticks from nykaa, they are bit costly. I placed an order on 27 july on a sale and i received the products in 2 different shipments.
Here is my order no. Nyk[protected]
I received the 1st shipment on 29 july 2020, in the 1st shipment according to the invoice there has to be huda beauty power bullet, but instead i received huda beauty liquid matte lipstick and 2 sheet masks that i didn't order....

I ordered a product on 24th july, that is 20 days ago. I requested for a return request of the product as i decided to return it, as i did not want the product anymore. The product has already been returned to the warehouse. And i still have not received my refund yet. Whenever i contact nykaa customer care they ask me to wait for 24-48 hours. I have already waited twice, but have not got my refund yet.
Order # nyk[protected]br...

I had placed my order of 592 rupees on august 6 th 2020. It was prepaid. But not received my order so far. Estimated delivary date was 13th august 2020. I want my order to be delivered or i want my money to be refunded before august 14th 2020. I hope my complaint will be given importance and will be resolved asap....

I placed my order of 592 rupees on 6th august 2020. Estimated delivary date was on 13th augudt 2020. I have not received my products from 4th shipment. But tracking status shows delivered today. I am very upset on nykaa store . I never knew it would fraud customers. I am hereby requesting to deliver my products or refund my money before 14th august 2020....