Nykaa.com Complaints & Reviews

Dear Sir/ madam,

I have placed an order online for gold plated Bangle for my wife & paid Rs.528 and size was not fit and we have returned the order and they are not ready to return the full amount only the product charge which is 379 and 149 as informed by mail it is not reversible and at time of ordering was not informed and due to which i would like to have my full payment to be credited your kind support and time is appreciated

This is really frustrating to see kind of services Nykaa is giving to the customers despite of multiple requests and sharing all details to your customer care says all details are provided and very next day I get email saying details are pending. They create new request after asking all details they confirm all details are provided and say after 72 hrs it will be processed next when I check again they again say details are pending strange and this happened repititively 3 to 4 times. This is quite annoying noone bother to inform us they communicate something else on call and something different over email. Multiple time return request is created but no progress. The customer support team agents are not well informed one lady started to ask to return free samples which was given on face wash which even I have not requested for return that shows big coordination problem and lack of knowledge about process and system she even blocked return process on these grounds. This is very poor service never expected from brand like Nykaa. I love Nykaa brand the most and is regular customer. This time before placing next order I have to rethink seeing one of the worst experiences :(

I am fed up calling your csutomer support and not getting solution of my problem. I am feeling sad to say I feel like uninstalling the app and this will be my last purchase from Nykaa also my family members will never be placing any orders going forward.

Hi,
My product is not delivered yet. It was supposed to be delivered yesterday but no one called me.
Order ID: NYK[protected]
AWB number : [protected]

Kindly check asap . I want my package to be delivered today only.

Thanks,
Umrah Qadeer khan

I ordered Mac products on nykaa. Box was sealed. How ever the outer cover of the actual product was unsealed. I ordered 5 products, 2 products of Mac a foundation and it's free product was unsealed. Hence requested for replacement.

However the tickets have been and being closed without solving the issue. This is waste of time and mental agony.

Order number NYK[protected]

I ordered Face Mask (Pack of 5) Order No NYK[protected] INR 748/- from NykaaFashion. 10 days passed no updates yet. I am not sure if my order delivery will be done or not, because I pre-paid. Am I to consider my order and payment as fraudulent.

Hello there

I received my courier from Nykaa.com and i paid them cash, when I opened the courier but my product is not in the courier. Then i completed against but they did not respond to as it should have been given. How can you do this with your customers i just want money back and don’t dare again to do this with your customers.

Please refund my money asap
Name : Priyanka rathore
Date of incident : 14/05/2021
Order Number : NYK[protected]
E-mail : [protected]@gmail.com

I ordered some products worth more than three thousand rupees and got a package on2nd may. There was no item in the package. When I raise complaint they don't even bother to take this matter seriously. It's been two weeks now I raised complaint, they are ignoring this and giving silly statements rather refunding my money. They don't even take calls, even if, they hung up. When I wanted to speak to their manager they just hung up saying that they will call be back, and never called. This happened yesterday only.
Kindly help me.Please.

It’s been over a month that i have placed an order on Nykaa. I placed it on 12th april and was getting it delivered by 16th april. But i didn’t get any order or any call from delivery partner but i was getting automated calls from
Nykaa’s end that delivery’s attempted and will be re-attempted. Till date i haven’t got order or refund. I have placed several mails to them for refund and several calls too. If there was any hurdle of pandemic, it would have been listed then and i was getting order from nykaa after placing this order too and also that delivery partner was delivering orders at same address thereafter too. They are saying we will only generate refund when order will get back to warehouse but is it the customer’s problem? Why am i not getting a refund when the problem is from the delivery partner’s side? Why are they not held liable for this? Why am i suffering because of it?

My name is S.Monica. Nykaa has to refund me amount of RS.491 for which I ordered and cancelled on 7.05.21.

My ACC no: [protected]

As i have ordered a product from nykaa and have cancelled it so there was refund amount initiated from their end on at 9.05.2021 and the reference no is: 30005111271127175812387
but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this.

Please refund the amount of 491 RS please back to my account.
Account no : [protected]

Hello, Dear Sir/Madam my daughter purchased a T-shirt for me from your site on line but, the color is not true as shown in pic .so I want to replace the same with an other color (lemmon yellow) the request of the same is placed. the deliever boy took the same, but today return it back with out a reason so please make it sure to pic the same, so that I will get the replacement & enjoy for the future shoping.

Order. no.NYK[protected]/NYK-Fo1239441
Invoice ABFRL22FO6867

thanks in anticipation

My name is naitul rathod. my mobile no is [protected]. my order no is NYK[protected]. I ALREADY ORDER with upi advance payment of 1143R. but already 10 days no any shipment dispach. and i already 10 compalin is nykaa customer care and grievancecell officer. but 6 days already no reply to customer care. i already call wishcare company to dispach my item so she asked nykaa outstanding our payment. so cant deliver your ite. so i realy help my this order to this fraud. please refund my money with my cost.

I oder himalaya combo and dabur rose water from nykaa on 20 apr 2021 worth rupee 612 rupee only, which was prepaid.
I didn't not received my oder yet and now they are also not refunding my money, there costumer supporting staff not helping me they only talk in chat and now they also delete all the conversation as well. They disturbed me mentally so much

I oder himalaya combo and dabur rose water from nykaa on 20 apr 2021 worth rupee 612 rupee only, which was prepaid.
I didn't not received my oder yet and now they are also not refunding my money, there costumer supporting staff not helping me they only talk in chat and now they also delete all the conversation as well. They disturbed me mentally so much.

I have purchased 9 items, That total cost me Rs 6211 and order I'd: NYK[protected] from nykaa online website portal on dated 6 April 2021.
In my order, one product was missing so I tried to raise a complaint to their customer care but they denied taking my complaint. One of the items (L'Oreal Paris Volume million lashes waterproof mascara) get missing from it and it shows delivered. I have raised a complaint via its Customer care number. But they denied raising a complaint. Kindly take necessary action on it and help me to revert the amount of the product to Rs 630/-.
One item has been delivered on 6 April and the rests items delivered on 8 April but Mascara was missing and they denied to raised my complaint and said I can't do anything what action you want to do you see by yourself, I can't register your case.

I have purchased 9 items, That total cost me Rs 6211 and order I'd: NYK[protected] from Nykaa online website portal dated 6 April 2021.
In my order, one product was missing so I tried to raise a complaint to their customer care but they denied taking my complaint. One of the items (L'Oreal Paris Volume million lashes waterproof mascara) get missing from it and it shows delivered. I have raised a complaint via its Customer care number. But they denied raising a complaint. Kindly take necessary action on it and help me to revert the amount of the product to Rs 630/-.
One item has been delivered on 6 April and the rests items delivered on 8 April but Mascara was missing and they denied to raised my complaint and said I can't do anything what action you want to do you see by yourself, I can't register your case.

This is to make u notice that
The products that I have orderd for the first time havent reached to me on time and I think it will not !!! Beacuse
the delivery person who is not at all interseted in delivering the product and neither making any effort for the same.Even after giving proper adress too the delivery person is asking me to come their office and buy the items!!!
If this is so
Why should I go for a home delivery!!
Much dissapointed Nykka!!

Hello
I had ordered teo lifebuoy santizers from Nykaa.com and I received it just now
I alteady had a same sanitizer before so as i opened my new bottle of lifebouy sanitizer it 100% looked fake
And as i compared it to my previous bottle and looked upon many other signs for fakness online like tisue paper test and all and i found that some one had already posted about this that nykaa and amazon are selling faje lifebouy sanitizers and this is totally disappointing and disgusting of such a reputated and renowed site to do such a thing. I had always trusted them but i have totally lost trust in them
So disappointing
I have posted pictures of the fake and real one
The fame one looks absolutely cheap and the label is stuck manually and so the bubbles and the font and print is also different and also the nozzel is different

I have ordered loreal professional serie expert absolute repair shampoo and mask. After using it twice my hair becam very rough and appeared as if my hair has been burnt. Also a lot of hairfall started. After comparing nykaa's products with that products of offline stores, i got to know that nykaa's product is not real. Color, consistency and texture of both the product were very different. Orginal product's color was dark n had thick consistency whereas nykaa's product had really light color and liquid consistency.

I received a call from [protected] telling me this is nykaa promotion department shop on nykaa of Rs.3000 you will win iPhone 11 is this real or scam