Nykaa.com — order not placed and amount got debited from bank account

Nykaa.com — order not placed and amount got debited from bank account

K kaur1088 from Sirhind, Punjab Apr 10, 2019

I was placing an order on nykaa at 3:20 am today 10th april for biotique products worth rs 2309 however it did not get placed and amount got debited from my yes bank netbanking. I have reference for payment as well.. Kindly look into this matter and refund my money or place the order. I have raised few concerns on nykaa earlier as well however did not get resolved yet.. Thanks Harpreet Was this information helpful? No (0) Yes (0)

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Nykaa Customer Care

from Mumbai, Maharashtra

Apr 10, 2019

Hi Harpreet,

Thank you for writing your concern.

We regret to inform you that there was an issue in processing the payment from the third party/bank and therefore your order was not placed.

In most cases, any money deducted for failed transactions is reversed within 24-48 working hours. We request you to kindly inform us on [protected]@nykaa.com if the amount is not credited back to your account or contact your bank, for any further details regarding this transaction.

Also, your previous issue has been resolved by our customer service personnel. Please do refer to Ticket #3503905 (email) for more details.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.