Nykaa.com Complaints & Reviews

I am so disappointed and started losing trust on nykaa for the first time ever and customer service is equally bad which includes floor supervisor nouneeth who doesn't know for whom he is working for anymore. He wants me to check on samsung website for nykaa offers lol.

In 47 minutes of my long and lengthy conversation with customer service rep neha and floor supervisor nouneeth, if you listen to that call you will hear how...

Placed an order with nykaa... Saw the status on 14th as door locked... I had not received no notification no suggestion that the package was being delivered... Even after constant follow ups and raising requests for urgent deliveries the package is still not delivered... Finally the nykaa agent willingly cancelled the order only on a slight indication of cancellation. I understand nykaa may have issues with delivery partners but no effort...

Respect sir/madam,

I received the simple product facial face wash from nykaa on 16/02/2019 which is already expired and they people just attached the another sticker on that and it is showing as wrong expired date and if anything happen to my face then whose responsible for that and they are just playing with the customers to sell this kind of products so please check and do the need full and i attached the vedio proof as...

I ordered 2 deodrants for 420 rupee on dec 30th and i wanted to cancel the both because the delivery was getting so delayed, when i canceled i dint receive money for 1 week and complainted ane they me 1 product repay that is 210.. After that also i complained many times to get the remaining 210 and they didnt respond. My order id is nyk[protected]....

Hi team,

I ordered some products from nyka and you delivery boy had refused to deliver those producta at the address. He agressevely told that he will not come on the third floor tou have to go dounstairs.

My mother was the only one at that time at home and its very dificult for her to go downstairs.

Please address this asap. Contact no for the delivery person is [protected]...

Ticket number 3222851. Already filed a complaint. No action taken. Online payment done. Courier people not coming to my place to deliver. No courier people calling also before coming. Detailed address is given with landmarks. Again shared the address to them with attempt delivery date. They don't care. Customer service is very bad as no positive outcome is received. Just getting mails and messages that your order is out for delivery without...

I have ordered (Id - nyk[protected] mcaffeine sunscreen 2nd time but this time the bottle is different and solution is quite off white in color i checked carefully i saw the product was over tagged previous tag was torn and the new one was pasted over it. I don't think the product is genuine even if it is they have played some cheap games with mfd tag and might have send expired one. This is unexceptable if that's an expired product...

I got a lakme creme from nykaa and the product was not good. If i am talking to your customer care then they are saying that they do not take used products wherever i have used it only once and this was a creme. No one can judge a packed creme. One can only tell the difference after using it.

Moreover there was 5 days delay in my delivery. I got it on 25th jan and the due date was 20 jan

The customer care girls...

I ordered a product (Prepaid) from nykaa on jan 2nd and the order kept delaying. I had to call their customer service almost 4-5 times but they are the most irresponsible and stupid bunch of people i have ever talked to. When i asked them about my product getting delayed, they said it got cancelled due to some technical problems in the warehouse. They told me to reorder it again so that i can get the product and instead of getting it for...

I ordered four products from nykaa worth 3627rs on 30th january 2019 prepaid order#[protected]. I was supposed to receive two shipment containing two products in each shipment. However i just received one order and did not receive the second order containing two items. However the order status was showing as delivered when i checked the status on nykaas page. I called their customer care informed them that i did not receive the delivery for...

Today i received a fake call saying that i was chosen from the lucky draw of the nykaa and have won a scorpio car, so to claim i need to give my account details or adhaar card number. But i refused to provide after which he used bad words and asked me to keep the phone, before i could hear anything further i just cut the call. I except nykaa to look into the matter, although i have blocked the number. Also i am wounding how someone got my...

My order was supposed to arrive between 27th and 28th January which was a second delay from Nykaa as the due date was 25th January. Their customer care is absolutely diplorable for they have been making me contact their unhelpful staff for the last 3 days with no results from their end. It is 29th January and they never bothered to send me any kind of notification of delay since the due date. The order which was placed on 19th of January...

I ordered my holy grail hair oil kama bringadi, which i have using since forever from nykaa during their sale period. I ordered two bottle since it was on discount and i regularly use this product.
While unsealing the bottle i felt the oil was not the same in terms of smell (Original kama bringadi hair oil has a very strong herbal smell) color and consistency. I already had an original kama hair oil purchased from offline store to...

I had ordered items worth more than rupees 4, 500 (Prepaid) on 3rd january and still haven't recieved the package. I call them almost everyday and every single day they promise me the delivery would arrive the next day. They have no sense of responsibility, when we our purchasing from their website, we assume that it is their responsibility to ensue we have received the package, but to no avail. None of the customer support has the courtesy...

I ordered a face serum on 14.12.2018 but haven't received the product till date after numerous calls made to the customer care nothing has been done so far every time they have assured me that my order will be delivered to me within 24-48hrs but no action has been taken this is highly irresponsible of nykaa team and because of which i have face lot of inconvenience this is a very bitter experience and i would recommend to not to trust the...

I placed an order via debit card worth 2700 rupees and you give absolutely no notifications about the order through any medium. Are you even going to deliver the product?? Or just keep the money and go? I need complete notifications about the product on this number [protected] or my email it wouldn't take m long to file a complaint in the district forum and you penalised....

I had ordered some items on 13 december 2018 but i wanted to cancel one item from my order, so i spoke to them but they told me not to accept the order at the time of delivery. I did the same but they have not refunded the amount. I had mailed them but they said they have initiated the refund on 27.12.2018 and will reflect in account within 7 days. But now its more than 15 days the amount has been not credited. My order no is nyk[protected]....

I ordered from nykaa st botanica rosehip oil (Nyk[protected] i took long for them to first dispatch it customer service first told me it was out of stock then when it came to me seal was broken and by looking at it u can see that they have packed it with broken box and cap loosely tightened only then i raised a ticket with them asking for replacement then they raised a return request for refund only i mailed then back but then they...

I have shopped from nykaa before but never faced such horrible service. My order was dispatched and sitting at the courier company for the last 20 days. Nykaa's customer service is horrible. I sent 5 email complaints and everytime they sent back an email template with no resolution. There is no way to escalate your issues. The courier company wow express keeps lying every time i call them. So i am stuck. Being such a big company with such...

I ordered night pants and due to size issues and thin quality material i requested for returning the products. They kept on rejecting and when i called and spoke to them they told me post the pictures through mail or nykaa app and i mailed and sent the pictures in their app. There was no response and i called them for inquiry they said the same thing. I mailed nearly10 times and no response at all. They are passing the days just like that...