Nykaa.com Complaints & Reviews

Hello all,

I am a working women and nobody can receive order post 12 pm at my home.

I was supposed to receive my order by monday and everyday courier team called me in evening asking my whereabouts, i told them multiple time to deliver it by or before 12 pm and he said in this case we will deliver it once you are at home and insisted to deliver it at second floor of my building.

When i have complained on wednesday, the customer service team's response was courier team will deliver anytime before 7 pm evening. Really - who will receive order if nobody is at home post 12 pm.

The team could not deliver order till today, i have again received the call from wow express courier team and again they have shared same concern over delivering it before 12 pm, i told them to return the order. I have contacted via customer service number and via facebook chat too, your customer service is just dead slow, uneducated and not at all customer centric.

If i have to wait for one week for order delivery, i will better go to market and buy.

I have not receive order yet and your good for nothing customer service don't have defined timelines. Pls cancel the order and refund money. Even if the order is delivered by tomorrow now i will not accept it and will never order anything from nykaa.

Regards,

Timsy jethy

[protected]

From last 3 months in nykaa customer care this peoples are not solving my problem they are just molding my words such a ridiculous service provided by them. I mail so many times to them and also call them but they are such a stupid person, i don't know how nykaa hire them with such a ridiculous service to their customers, who only said i understand your problem we will solve your problem saale chutiya samjha h kya 1 chhota saa kaam n kr skte, feb march april and now it's may but they are not resolve my problem, they had issue me a coupon which is not valid in my bag and my amt is also block with them from last 3 months they are not refund me or not going to order any product with that amt i tried everything which they told me but there is nothing to be solved by anyone.

I have ordered maybelline and color bar lipsticks but they delivered different products like huda lipsticks and some bb cream. When i raise a complaint simply they are saying everything is dispatched correctly so we cannot initiate return. This a really worst service. They never mind about customers. Simply ignoring customers problem

Wrong product delivered no one cares in nykaa

I ordered biotique bio white advanced fairness face wash of 50 ml but i got really shocked to see the 50 ml tube was almost half...! I m really dissappoint from nykaa... People trust u n u are making them fool...! Want to know the reason that why these things r done...! Please take the issue seriously as we purchase things from hard earned money... U cannot make ir customers fool

I placed an order for 12 items on april 16, after which i started receiving my order in 4 packages. I received 3 packages which had 1 item in each package & was left with 9 more items to be delivered.

I kept on receiving messages everyday by the courier company that i will receive the package & end of the day, they used to message stating that the executive could not reach me & that they will try to deliver again the next day. This happened in a row for 4-5 days before i complained to nykaa for the suspicious delay.

Finally i received my package & much in line to what i was expecting, it only had 5 products out of 9. I was able to open the package very very easily since a retaping had been done. I have been trying to get a resolution for this but the whole team is absolutely not supportive.

Please help!

Nyk[protected]
St. Ives skin renewing collagen elastin body lotion
Aveeno daily moisturizing lotion for dry skin
Real techniques foundation brush
Nyk[protected]
The body shop vitamin c glow boosting moisturiser
The body shop strawberry body butter

The orders were placed by mistake and i contacted the team to help me return the product the day it was delivered but they are not helping me to return it, the product are unused and kept sealed as it was delivered, they cannot force me to keep the products which are not supposed to be kept. They are of no use to me, i need my refund back.

1.Leaked product delivered on 18th October
2. Bill of the product is wrong
3. Tried to contact customer service 3-4 times in 6months but they turn out to be ### none resolved the issue
4. Then one of your executive offers discount voucher/refund equal to amount of the product
Which obviously I declined since done with there attitude.
5.now when I ask for the discount voucher instead of being thankful that a customer has returned to you a pathetic shameless guy tells me that my account is deleted which is obviously a lie and that I have to re register to avail discount
6.Later when I inform him my account is working he bargains discount stating that I replied late. Is that guy selling bananas here totally a useless person.
7. Now a new agent states that I placed the request late when in fact I had placed it in 1 day it is they who are prolonging since 6months.

1/6 of agent hardly knows how to behave with customers.

A. If you did not have intention of giving discount why did you offer?
B. Even when my account was working why did your person lie?

This itself shows that you are frauds fooling people.

I suggest do not buy from them.

I am writing here to get resolution from this fraud!

I am shopped from www.Nykaa.com

Where from my family i have shopped from individual accounts of my family, i have reward points in my account, where this fraud company always did cancellation of my orders and deducted reward points and haven't refunded that points!

So near to total more than 10, 000 worth loss have been estimated!

So initiate several severe action on this fraud company & provide compensation of rs. 10, 000 immediately!

So i also suggest don't shop from this fraudster company "nykaa" www.nykaa.com

Pathetic services!
I am a regular customer of nykaa since years, but from last six months every second or third order is either delivered to me in damaged condition or i got the wrong product. I have raised concern everytime about it and they refunded me the money. But recently i again got a wrong delivery and they refuse to return the amount to me saying that since i have raised similar issues in the past they won’t be able to provide any resolution to my problem. Rather than accepting their failures at delivery part, they chose to not return my hard earned money. I won’t recommend this website to anyone.

I am having a worst experience with nkyaa. First, the delivery partner won't call and at the end of the day we get a failed delivery message.
Secondly, all the customer service team keep saying to wait for 24-48 hours, every time we raise a complain.
And the worst part is, it is so difficult to get back the refund. I've got the mail saying that the refund has been initiated in my account on 8th of april 2019. Which will be reflected in my account within 5-7 working days. Come on nkyaa today is 22nd of april 2019. Where is my money?

I have purchased 3 items from nykaa on 27th march 2019.
One of them included nivea fresh natural spray 150ml costing around inr 179/-
Order number is nyk[protected]
Fragrance of this deo is totally different from the deo that i bought from the physical stores
This deo bought from nykaa smells like iodoform smell of the hospital.
Fresh natural deo bought from the stores smell far better and like the actual original deo.
I tried making a return of the deo over the site but did not get any such option on the website.
Hence came on this portal for the help.

I am disappointed with nykaa so much that i am never purchasing anything from it again. I have been nykaa's loyal customer and a very easy going customer at that, to the point that i hardly returned anything. I believe that the easiness to return purchases is what keeps the online industry thriving as sometimes you do not get the complete picture online and once you actually see the product and do not like it then you can easily return it. I recently placed an order on nykaa for hair extensions and colorbar lip liner and when i received it it didn't fit me on my head and the lip liner was of a different color. I immediately logged in for a refund with the pictures of the product and to my surprise they claimed that the product is used! How will i know whether the hair extension fits my head without trying once? And the extensions are brand new in their original packaging. Furthermore, they gave me no response for why they were not taking back the lip liner. I am buying cosmetics since ages and i am not going to ask for a refund after trying a lip liner! I told them the products are fresh and new but either they take ages to respond or if they do they just say they can't refund. I have wasted the money as i can't use the products and can't return them too! But i feel it's highly unfair what they have done!

This is rediculous I ordered products from nykaa have not received all the products ...sent email and customer consultant she asked me for receipt box and products I received I sent her...
Now bloody I m getting email from nykaa no resolution

what u guys mean sent partial order and take full amount from customer for nothing
What u think we have money from trees to give it you guys
I need my products or my money
Badest customer experience

I want to give her -0 rating
I have not got my products I paid the money for nothing
Do we have option before paying to courier we open box first and pay only what in the box

Another consultant pqrshant kuratti bloody hell you checked ware house and in my box why it’s half products I paid full amount...take your half products back and refund my full amount why I have to pay for that bloody cheap products and what I received nothing that’s rediculous

I am really fed up from nykaa.com
I ordered 3products costing 695rs on 17march, 19. Money is deducted from my account.

Now it's approx 1month i am not receiving my products or money.

They mention on their site that delivery takes 3-4days, but see i am here with no product in hand.

I have called them day and evening talking to different representative but they say we can't do anything. We will raise high priority request and then next day they change the status to out for delivery and very same evening change it to failed delivery.

I didn't receive any call, message, mail from courier also if in case they cannot locate my address.

Neither nykaa is providing me the contact of india post.

I found a number of india post online but they never pick up the call.

Nykaa says they can't contact indicate neither i, then how will things work.

If they claim to deliver in 3-4days, and do not deliver for any unknown reason how should i deal with that.

Giving fake commitments on site is just making fool of people.

What a company is it?

I never usually care about how people treat me but i really had to talk about this. I love nykaa and always order from their website (Almost every month)
I was so happy when i came to know that a nykaa store is opening in kochi because i thought it would be a great opportunity to get my exact shades.
I have been to the store 4 times now but i'm never going there again. The staff don't care about who comes and goes. The first time i went they were busy putting make-up on each other and the other times i noticed that they all stick with a particular customer (Usually a foreigner or someone who us kinda famous) and only attend to that person. I don't mind that tbh but it's kinda sad for me when i have to run behind them for help or to ask if a product is available and they reply as if they are doing me a favor by even talking to me or they just walk away and act like they don't hear what i say. Another thing is that literally everything i ask for is out of stock or unavailable and if i ask them when it will be available they say i don't know.
Maybe there is some rule for them that they should only attend to particular customers only and treat others like they are garbage.
I love nykaa a lot but when i need help to get an exact shade or beauty advice i have to go to the health and glow store next to the nykas store cause their staff is so damn helpful or just buy it online at nykaa and hope that the shade of right
I thought i was the only one but literally everyone i talk to said similar or worse reviews about the store.

Hi as per the offer on nykaa my order qualifies for the free mamaearth hair tonic which is not given

Kindly send the sameorder number nyk[protected]

Dear zahbi,

Thank you for sharing the screenshot, this is with reference to your order number nyk[protected].

We would like to inform you that this offer is going on our website on 25/03/2019 and you place an order on 07/04/2019. Might be site is not updated at that time that's why it is showing on our website. But offer is not valid on 07/04/2019.

Hope this information will helpful we look forward to hearing from you and appreciate your patience and understanding.
Regards,
Team nykaa

Order # nyk[protected]

For the above order, i paid online. Because of the website problem, it got paid twice. There was a duplicate order and when i called customer care, they asked me tk return the products.

I had to return the products that i received because of the duplication. I returned the products 2 months back and i'm yet to receive my refund. I've called customer care multiple times and they are not initiating the refund request.

Please help.

On 19th march i have placed order for 3 product, out of 3 product i have received only 2 product, i have informed them, immediately i have taken photosnap n sent it to nyka, after that i connected to costumer care to complain this. Everytime they require 48 hours... To investigate it. They cheated my higher price foundation has missed. After 6 days they are replying me that they have sent 3 product..
Every day was following what is the status they dont want refund n delivery any item.
Dont buy anything from nyka, such a bad experience i had from nyka,

Nyka should close... It

I have received a used old other brand hair dryer in the box of the product i had ordered! It was miss placed by someone in Nykaa.. and i had reported this from the day I received the product but Nykaa has rejected my return request for no reason. I feel cheated . I had ordered a Nova hair dryer but got an other brand old used product in Nova’s new packing. And they are rejecting to resolve this issue saying that there no fault from there side.

Dear sir /madam
Nykaa company has now resorted to cheap tactic for not selling their discounted products. I had ordered products from their website on a discount after they send me several sms and mails informing about the ongoing discount i feel that this is their modus operandi where first they will lure you by sending sms and emails about discounted products and then when you order these products the reason they give for not fulfilling your order is that they are unable to send the goods since the consumer
Is a shopkeeper and one has to buy again with original price sit the question raised here is no where on their website they have mentioned that a shopkeeper cannot buy these products or limited qty per order then how can they block orders?
As for my self i am not a shopkeeper and there is no prior investigation from them before they decide my profession as a shopkeeper however
Naykaa.com has become the judge and a jury and above the law of the land and has now started to decide their consumers profession and deal accordingly.. I had called naykaa customer care and on 2 occasions and i was assured that within 48 hours my products will be dispatched
But that did not happen and it took me a while to explain them i am not a shopkeeper as it seems naykaa.com has taken the role of
Police, cid and one has to explain their customer care about his/her profession first leave alone the buying and purchase of goods
From their website which is just beyond my understanding of fair practice and business
On 04/04/2019 i called naykka.com customer care and mr himashu who represents the customer care told me that my order was dispatched by wow express on and since i was unavailable to receive the goods dispatched the delivery attempt was failed and when i requested him tracking number he put me on hold to check and in a few minutes he told me that my order was on hold since naykaa.com thought that i was a shopkeeper i am beginning to feel
Are they discriminating the profession of shopkeepers who are so vital for our daily needs? I was very shocked and i reminded mr himanshu that
He already told me products where shipped and now he was telling me a totally a different thing and to this he told me that wow express does not work under naykaa.com and what was showing might be a technical errors sir i fail to understand that this particular courier information was updated on nyakaa.com website and still the customer care says that the courier wow express is not associated with them and also the sheer contrast of customer cares earlier statement of first
Having said that goods were dispatched and then he said goods were on hold as company feels i was a shopkeeper. This is how nykaa.com deals with its customers and vehemently lies to them giving also false information and most disturbing thing is that they do business as per persons profession they feel they are above law now and have their own set of rules.
Please take action against this company who has set its own rules and had taken the authority to decide how to do business judging on persons profession.
Regards
Sachin
Mail from naykaa on 30/03.2019
Shipped by tracking number
Wowexpress c[protected]
Track now
*note that it can take up to 12 to 24 hours for the tracking number to reflect on courier site.

My mail to naykaa
Sammy rogers
To:
Nykaa

Mar 29 at 1:58 am

Thank you kindly complete my order and please keep your office team well informed about my, status as a end user customer and not a shopkeeper in future i will give you a feedback based on my experience with the delivery of my latest order
Regards and best wishes
Sachin