Nykaa.com Complaints & Reviews

This is rediculous I ordered products from nykaa have not received all the products ...sent email and customer consultant she asked me for receipt box and products I received I sent her...
Now bloody I m getting email from nykaa no resolution

what u guys mean sent partial order and take full amount from customer for nothing
What u think we have money from trees to give it you guys
I need my products or my money
Badest customer experience

I want to give her -0 rating
I have not got my products I paid the money for nothing
Do we have option before paying to courier we open box first and pay only what in the box

Another consultant pqrshant kuratti bloody hell you checked ware house and in my box why it’s half products I paid full amount...take your half products back and refund my full amount why I have to pay for that bloody cheap products and what I received nothing that’s rediculous

I am really fed up from nykaa.com
I ordered 3products costing 695rs on 17march, 19. Money is deducted from my account.

Now it's approx 1month i am not receiving my products or money.

They mention on their site that delivery takes 3-4days, but see i am here with no product in hand.

I have called them day and evening talking to different representative but they say we can't do anything. We will raise high priority request and then next day they change the status to out for delivery and very same evening change it to failed delivery.

I didn't receive any call, message, mail from courier also if in case they cannot locate my address.

Neither nykaa is providing me the contact of india post.

I found a number of india post online but they never pick up the call.

Nykaa says they can't contact indicate neither i, then how will things work.

If they claim to deliver in 3-4days, and do not deliver for any unknown reason how should i deal with that.

Giving fake commitments on site is just making fool of people.

What a company is it?

I never usually care about how people treat me but i really had to talk about this. I love nykaa and always order from their website (Almost every month)
I was so happy when i came to know that a nykaa store is opening in kochi because i thought it would be a great opportunity to get my exact shades.
I have been to the store 4 times now but i'm never going there again. The staff don't care about who comes and goes. The first time i went they were busy putting make-up on each other and the other times i noticed that they all stick with a particular customer (Usually a foreigner or someone who us kinda famous) and only attend to that person. I don't mind that tbh but it's kinda sad for me when i have to run behind them for help or to ask if a product is available and they reply as if they are doing me a favor by even talking to me or they just walk away and act like they don't hear what i say. Another thing is that literally everything i ask for is out of stock or unavailable and if i ask them when it will be available they say i don't know.
Maybe there is some rule for them that they should only attend to particular customers only and treat others like they are garbage.
I love nykaa a lot but when i need help to get an exact shade or beauty advice i have to go to the health and glow store next to the nykas store cause their staff is so damn helpful or just buy it online at nykaa and hope that the shade of right
I thought i was the only one but literally everyone i talk to said similar or worse reviews about the store.

Hi as per the offer on nykaa my order qualifies for the free mamaearth hair tonic which is not given

Kindly send the sameorder number nyk[protected]

Dear zahbi,

Thank you for sharing the screenshot, this is with reference to your order number nyk[protected].

We would like to inform you that this offer is going on our website on 25/03/2019 and you place an order on 07/04/2019. Might be site is not updated at that time that's why it is showing on our website. But offer is not valid on 07/04/2019.

Hope this information will helpful we look forward to hearing from you and appreciate your patience and understanding.
Regards,
Team nykaa

I was placing an order on nykaa at 3:20 am today 10th april for biotique products worth rs 2309 however it did not get placed and amount got debited from my yes bank netbanking. I have reference for payment as well.. Kindly look into this matter and refund my money or place the order. I have raised few concerns on nykaa earlier as well however did not get resolved yet..

Thanks
Harpreet...

Order # nyk[protected]

For the above order, i paid online. Because of the website problem, it got paid twice. There was a duplicate order and when i called customer care, they asked me tk return the products.

I had to return the products that i received because of the duplication. I returned the products 2 months back and i'm yet to receive my refund. I've called customer care multiple times and they are not initiating the refund request.

Please help.

On 19th march i have placed order for 3 product, out of 3 product i have received only 2 product, i have informed them, immediately i have taken photosnap n sent it to nyka, after that i connected to costumer care to complain this. Everytime they require 48 hours... To investigate it. They cheated my higher price foundation has missed. After 6 days they are replying me that they have sent 3 product..
Every day was following what is the status they dont want refund n delivery any item.
Dont buy anything from nyka, such a bad experience i had from nyka,

Nyka should close... It

I have received a used old other brand hair dryer in the box of the product i had ordered! It was miss placed by someone in Nykaa.. and i had reported this from the day I received the product but Nykaa has rejected my return request for no reason. I feel cheated . I had ordered a Nova hair dryer but got an other brand old used product in Nova’s new packing. And they are rejecting to resolve this issue saying that there no fault from there side.

Dear sir /madam
Nykaa company has now resorted to cheap tactic for not selling their discounted products. I had ordered products from their website on a discount after they send me several sms and mails informing about the ongoing discount i feel that this is their modus operandi where first they will lure you by sending sms and emails about discounted products and then when you order these products the reason they give for not fulfilling your order is that they are unable to send the goods since the consumer
Is a shopkeeper and one has to buy again with original price sit the question raised here is no where on their website they have mentioned that a shopkeeper cannot buy these products or limited qty per order then how can they block orders?
As for my self i am not a shopkeeper and there is no prior investigation from them before they decide my profession as a shopkeeper however
Naykaa.com has become the judge and a jury and above the law of the land and has now started to decide their consumers profession and deal accordingly.. I had called naykaa customer care and on 2 occasions and i was assured that within 48 hours my products will be dispatched
But that did not happen and it took me a while to explain them i am not a shopkeeper as it seems naykaa.com has taken the role of
Police, cid and one has to explain their customer care about his/her profession first leave alone the buying and purchase of goods
From their website which is just beyond my understanding of fair practice and business
On 04/04/2019 i called naykka.com customer care and mr himashu who represents the customer care told me that my order was dispatched by wow express on and since i was unavailable to receive the goods dispatched the delivery attempt was failed and when i requested him tracking number he put me on hold to check and in a few minutes he told me that my order was on hold since naykaa.com thought that i was a shopkeeper i am beginning to feel
Are they discriminating the profession of shopkeepers who are so vital for our daily needs? I was very shocked and i reminded mr himanshu that
He already told me products where shipped and now he was telling me a totally a different thing and to this he told me that wow express does not work under naykaa.com and what was showing might be a technical errors sir i fail to understand that this particular courier information was updated on nyakaa.com website and still the customer care says that the courier wow express is not associated with them and also the sheer contrast of customer cares earlier statement of first
Having said that goods were dispatched and then he said goods were on hold as company feels i was a shopkeeper. This is how nykaa.com deals with its customers and vehemently lies to them giving also false information and most disturbing thing is that they do business as per persons profession they feel they are above law now and have their own set of rules.
Please take action against this company who has set its own rules and had taken the authority to decide how to do business judging on persons profession.
Regards
Sachin
Mail from naykaa on 30/03.2019
Shipped by tracking number
Wowexpress c[protected]
Track now
*note that it can take up to 12 to 24 hours for the tracking number to reflect on courier site.

My mail to naykaa
Sammy rogers
To:
Nykaa

Mar 29 at 1:58 am

Thank you kindly complete my order and please keep your office team well informed about my, status as a end user customer and not a shopkeeper in future i will give you a feedback based on my experience with the delivery of my latest order
Regards and best wishes
Sachin

I had ordered a huda beauty matte lipstick from nykaa, they didn't even provide luxury box, and there was no polythene coated sheath, the packed was so much scratched and the lipstick was also, didn't feel anything like new, it felt old dirty and used, the bottom of the item has a sticker which has information about the item which looks nothing like the original, the lip symbol (Which is supposed to be as originally) is missing instead there is something else, very clever nykaa buglers selling cheap duplicate items and not even helping on return, my 1650 rs gone in waste, but i will not leave you untill i get justice

Order no. Nyk[protected]

Hello team,

I had recieved a damaged product from nykaa and i raised a concern with nykaa. They rejected the return and told to contact the brand, when i contacted the brand for refund, they redirected to nykaa to provide the refund and since then i have been following up with nykaa to raise a return request and process my refund. But they are just tireing me out so that i give up and forget about my money. They are only making false promises and nobody is helping.

Can somebody please look into this, i have been raising this issue since 2 weeks now and talked to a number of agents, but my issue is still not resolved. I am really disppointed in nykaa customer service, i have to daily call and ask if there is any progress, the agent always says that the team will get back but i neither recieve a call nor mail. I don't know whom to escalate this, there is no proper escalation matrix as well, i regret shopping on nykaa, i have never experienced such a horrible and frustrating customer service.

Regards,
Priya bhandarkar

I ordered loreal sensibalance worth rs635 and received an old, ugly, damaged and dirty bottle worth rs. 575. Where as i paid 635 for this bottle. Dont cheat your customers with fake products.
I want a refund so that i can place another order or replacement.
I raised return request with resolution yet. And pausing the sla stating i haven't provided docs. I have sent all relevant documents. I am going impatient and pissed off

I am purchasing loreal foundation in sale.after complete the sale Nykaa cancel my order.they said they refund my money 499/-.not 500/- and they don't respond properly.see how cheap Nykaa is.They stole my product from my cart.Its actual price is 1200/-.I want my product or 1200/-.Please help me.i want justice.middle class people waiting for sale and buy.but this Nykaa stole my product, cheats the poor customers.Because they didn't cancel the rich persons orders.Please I want 1200/- or product.Need JUSTICE

29th March flat 500 sale running in loreal.i ordered.but two days nykaa doesn't react on my order.after two days they cancel my order.they said sorry the stock is out.then why are they take my money.they doesn't respond properly.i bought it for 500.actual price is 1200/-.they loss 700/- because only they stole my product from me.DISGUSTING nykaa cheats the poor customers undoubtedly.

I have recently purchased Bronson facial cleanser from nykaa which is not working and so I complained to nykaa about it. And they refused to exchange or refund the amount and had asked to call and report to Bronson customer care which I did but there was no response from their end.
When I informed this to nykaa executive she refused to take any action against them.worst site fooling customers

I have order a jockey capri on 25/03/2019. The product didn’t fit me and am asking to exchange the product but they are denying for the same. I want the refund now. I don't want any exchange now. Kindly refund asap. On the nyka page there was nowhere mentioned that these products are not returnable. I want my money back.
Kindly find the attached screenshots no where mentioned that these products are non returnable. I need immediate solution.

My order number# nyk[protected]

I have placed an order for the above mentioned order number on march 14th and i still have not received my order.

I sent an e mail to [protected]@nykaa.com and i always get disgusting automated mail.

Yesterday i had called customer care number and they informed that by 24 hours my product will be delivered but now i see the status has product returned.

When i have not received the product, how can i even return.

Nykaa is such a disgusting and horrible and you never care for your customers.

The product i tried at the nykaa store felt rich and the product didn't smudge or move even after 8 hours, the package was sturdier too. The one i received is cheap plastic and colour smudged in just 1/2 an hour which is a shame considering we pay such a hefty sum of 700 rs for a lipstick, the least we expect from the brand is atleast providing good products from their brand atleast. This is so disappointing, i never believed when i saw videos and people telling me nykaa deals with fake products, but now i am completely convinced of their malicious company. Very bad from a reputable company like this.

I have bought the loreal paris superliner black lacquer for rs 675 after the discounted price on nykaa, original product price was shown rs 900. Now i have checked other websites and on nykaa too, the original product price is rs 600 only. They are cheating their customers with incorrect price of the item. Don't go for their sale trap for customers, they first show the higher incorrect price and show the discounted more than actual price of the product. Please don't do shopping from nykaa, they are not genuine.

Hi i am from bhopal there is one outlet of nykaa in db mall bhopal they provide very bad service and very rude salesman over there who greet very loudly to their muslim customers and very loudly they say salaam and all whatever dat is.. Is this india or not here all religious are equal and give respect to all the different religions customers. He talk very unprofessionallly
Is this the customer service? Where is the respect? Talking to female customers should b manner full. I hope you do something regarding this discrimination. Why we say we are indians if they still behave like other neighbor country if they want to do these things so better they leave india and go to dat country from where they belong.
Sent from my iphone