Nykaa.com Complaints & Reviews

I have recently purchased Bronson facial cleanser from nykaa which is not working and so I complained to nykaa about it. And they refused to exchange or refund the amount and had asked to call and report to Bronson customer care which I did but there was no response from their end.
When I informed this to nykaa executive she refused to take any action against them.worst site fooling customers

I have order a jockey capri on 25/03/2019. The product didn’t fit me and am asking to exchange the product but they are denying for the same. I want the refund now. I don't want any exchange now. Kindly refund asap. On the nyka page there was nowhere mentioned that these products are not returnable. I want my money back.
Kindly find the attached screenshots no where mentioned that these products are non returnable. I need immediate solution.

My order number# nyk[protected]

I have placed an order for the above mentioned order number on march 14th and i still have not received my order.

I sent an e mail to [protected]@nykaa.com and i always get disgusting automated mail.

Yesterday i had called customer care number and they informed that by 24 hours my product will be delivered but now i see the status has product returned.

When i have not received the product, how can i even return.

Nykaa is such a disgusting and horrible and you never care for your customers.

The product i tried at the nykaa store felt rich and the product didn't smudge or move even after 8 hours, the package was sturdier too. The one i received is cheap plastic and colour smudged in just 1/2 an hour which is a shame considering we pay such a hefty sum of 700 rs for a lipstick, the least we expect from the brand is atleast providing good products from their brand atleast. This is so disappointing, i never believed when i saw videos and people telling me nykaa deals with fake products, but now i am completely convinced of their malicious company. Very bad from a reputable company like this.

I have bought the loreal paris superliner black lacquer for rs 675 after the discounted price on nykaa, original product price was shown rs 900. Now i have checked other websites and on nykaa too, the original product price is rs 600 only. They are cheating their customers with incorrect price of the item. Don't go for their sale trap for customers, they first show the higher incorrect price and show the discounted more than actual price of the product. Please don't do shopping from nykaa, they are not genuine.

Hi i am from bhopal there is one outlet of nykaa in db mall bhopal they provide very bad service and very rude salesman over there who greet very loudly to their muslim customers and very loudly they say salaam and all whatever dat is.. Is this india or not here all religious are equal and give respect to all the different religions customers. He talk very unprofessionallly
Is this the customer service? Where is the respect? Talking to female customers should b manner full. I hope you do something regarding this discrimination. Why we say we are indians if they still behave like other neighbor country if they want to do these things so better they leave india and go to dat country from where they belong.
Sent from my iphone

I had sent a pre paid gift card via nykaa.com for my friend on 6th March, it hasn't been delivered to her on 11th and not even till now (28th March).I had send emails and tried their customer care no. They keep saying we have escalated this issue to the concerned department.i had requested a cancellation and refund, they say they cannot do it. Its a gift card for 1000 rs and my order no. Is[protected].

On 18th of january, i placed an order with nykaa.com. This order comprised of 6 packages, out of which only 5 were delivered.

The week after filing a ticket number in complaint, courier boys started harassing me for 3 continuous days. At first, i believed that nykaa has stellar customer service, and the courier boys were acting on their own accord.

However, on 30th of january, i received a call from 2 nykaa "logistics" team members telling me that the courier boy is waiting outside with a package.in reality, a couple minutes before this phone call from 2 different nykaa executives, i had to ask the security gateman of my building to escort the courier boys downstairs. I also immediately wrote an email to update my ticket about the experience.

This is outright wrong! Nykaa cannot outright lie to its customers or propagate this harassing by courier services.

It leaves a very bad taste in the mouth.

Using reputable courier services is a much better alternative.

I ordered for 4 items, 2 lipsticks, 1 foundation and 1 mascara. Totalling ₹4153, however upon arrival of the package, the mascara worth ₹300, was missing from the package. I immediately clicked photos of the package, and made up to 7 tickets on their forum. They keep shutting down every ticket as “solved” without really solving the issue. They told me they’re doing investigations and every time the only reply is “we have delivered correctly.” now, i am helpless because there is no forum to contact except their incapable customer service. ₹300 seems like a joke to them. They won’t even share the cctv footage of where my package got packed! I don’t know what to do in this case. I just want my mascara or a refund.

I have placed an order from nykaa on 20 march, my order no is nyk-[protected]

I have received a text stating that the order has been delivered; however, i haven't received any order. I called up and spoke to a csa who was useless and not of any help.

I have paid the full amount and being called a liar by the customer service executive whom i spoke to. Please help me resolve this.

I bought one perfume love her madly from your company.. I just wanted to return it because it's smells like acetone and alcohol. And making me sedative. I have registered for return. Refund was initiated. But no action is taken till now.. Return no: is ret_[protected]. My order number is nyk[protected]. Registered email id is. Registered phone number is [protected]. Please do the needful..

I purchased a few products from nykaa on 22nd of feb, and the order god shipped and was out for delivery on 26th feb but it has never reached me. When i checked with nykaa customer care, they said the courier needed additional phone number which i provided but even after that it never reached me. Since the order was prepaid, i claimed for a refund on 2nd of march but these people asked me to hold on for 24-48 hrs for the order to return but...

I got a smokey red maybelline lipstick but i did not get free maybelline compact powder plus golden pouch it showed prior but when i got my product it was only lipstick there it was a very disappointing from nykaa. I was very excited about to purchased the golden pouch. I am not happy only with lipstick i want both the golden pouch and the maybelline compact.

I ordered a product on 8th of march.
i ordered 3 products and recieved only 2 one product was missing.
when i contacted the customer care they just start giving me excuses like we are inestigating your case and till now i have not got any update.
very dissappointing not at all expected from nykaaaa.. horrible..
either refund my amount or ship another product.

I ordered on 21/2/19, till date didn't received my order. Customer service responding differently every time giving no correct information. Once said order cancelled but next day again got msg that product will be delivered in 24 hrs. Everyday i get a msg that in next 24 hrs you will get your order but till date no delivery. Ther are neither delivering nor refunding. I almost complained 15-18 times via app and call. Please help. Order no nyk-[protected]. It's on a nykaa.com app

[protected]@gmail.com
I ordered on 08/03/2019 and didnt receive my order till now . Daily I get a message it will be delivered but i don't get the products. I already made the payment . They don't even respond customers properly and their courier service blamed on me I was not available. No attempt was made to delivery the order . Action must be taken orelse these apps will take your money and not delivery the parcel.

On 6th of march i ordered around 5 products from nykaa n they divided it in 2 parcel.. I received one parcel safely with 1product on 8 march n another 4 items when they send it to me i was literally shocked because bill came of complete 4 items parcel was packed beautifully when i opened it there was only 1item inside it after complaining in nykaa they said they will investigate the case n bla bla they will get back to me after 2-3 days n after 2 days they said we have sent you entire 4 items safely so we cannot help you.. Once again i called in customer service they said we will reopen your case n same procedure 2-3 days etc n same reply that we can't help you n they marked my ticket as solved i m really disappointed this time as it's their responsibility that whether i received it or not my order number nyk[protected]

On 6th of March I ordered 4items from nyka n by 9march I received a box n in box there was only a single product rest box was empty and when I call in customer care n chat with them so many days they says we will re open your case and start investigation again like this way they ignored I didn't get my refund back nor any product m literally pissed off by worst customer service .. as they are saying we have dispatched it safely but it didnt reached to me then so who's responsibility it's I don't know what the hell courier boy do with parcel

My name is kumari pallavi nykaa account with my gmail id "[protected]@gmail.com"
I have done a transaction on 14-feb-2019 of amount rs.2319 using upi payment and money got deducted but order was not successful at nykaa. Bank of baroda and bhim both have confirmed that they have successfully made the transaction and have not received and refund from nykaa.
Hence nykaa has to initiate the refund.
Transaction details and bank of baroda response is attached here with.

My order no is[protected] i order cosmetics from nyka on 13th feb and received box on 15th feb but when i opened what i found completely empty box with a bill. Now after so many mails and calls what i come to know that we are lying are we people mad. I am not understanding why we will lie to you, you are trying to cheat me and boosting your unethical revenue by delivering the empty boxes to your consumers. Since 25 days i m literally pissed off by calling and mailing you. Now i am forced to complaint against nyka in consumer court.