Nykaa.com — product not received (order id[protected]

I ordered a product (Order id[protected] on 1/8/18 which was attempted to be delivered on 6/8/818 but i was not available. Since 7/8/18 i have called nykaa 5 times and bluedart 3 times and each time i was assured that my delivery is put on a high priority basis and will be delivered next day. But that did not happen. Instead on 11/8/18 i received a call asking whether i received the product. I said no i did not and again requested to arrange the delivery for monday 13/8/18 by 5 pm. And today i. E. On 13/8/18 when i checked the status of my product it showed it has been returned on shipper's request. I immediately called nykaa and the executive told me it has been returned. On 6th they give the reason for delivery failure to be closed premises and that very address was not reachable by them on 11/8/18 & they provide the reason to be a missing landmark.

I am simply disgusted and now i want my money refunded as early as possible with interest for 13 days.