Nykaa.com — refund issue

Address:

Kolkata, West Bengal, 700004

I have ordered (Order id[protected] a lakme crayon lipstic dated on 19-sep-17 when their courier partner to reached the product at the office address (48, cannal west road near r. G. Kar hospital kolkata-700004) but our office was closed due to festival & after that i just canceled my order on (6-oct-17) then the nykaa's customer service ([protected]) told me that, they refund my money within 2-3 days. Now it's too long but yet i cant received my money & now nykaa's customer cares's told me that they need some more time to refund my money.