Nykaa.com — return request rejected

Totally disappointed with the service. This is for my order number nyk[protected], i have bought a m. A. C lipstick for my wife. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any reason. I am highly disappointed with the service. This is a cheat you are doing to the customers.
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Hi Bhargav,

We regret to hear this.

As checked, the product has been pick up and also, the refund has been initiated from our end on 18/12/2019. The amount will reflect in your bank account in next 5 business days.

Hope this information is helpful.

Regards,
Team Nykaa
Trapti23's reply, May 29, 2022
Hi Team,

My return request is rejected . Very dissapointed with the service provided by nykaa
Totally disappointed. I received wrong product and then made return request on same day of delivery but they rejected my request and in email they are mixing me up for another customer. I want my refund.
Very disappointing experience with nykaa. They have rejected my return request and not responding
Disappointed with your service. My order no NYK[protected].I ordered peach shade but aftr testing it show pink in shade and even very old manufacturing date soon aftr a year going to expired.After chatting and calling they are talking about their policies that u had opened the product but tell me one thing without opening how could i knew how the product is. Even the shop seller give the permission to test. Very worst app n disappointed with this online shopping frm Nyka

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