Nykaa.com Complaints & Reviews

I ordered some product from nykaa on thursday 19th dec, 2019. Bag arrived at destination on dec 20 (Wow express) and same day it was out for delivery but its not delivered as delivery guy said i am not available. I did't get any call from this delivery person on dec 20.
However i asked for reattempt but the same thing happen on very next day. I asked for reattempt for dec 23 but the bag was out for delivery on dec 22 and it failed again. This time delivery person (Wow express) said i refused to take the bag (Which was not true as i didn't had any word with this person.) i asked to reattempt again. From that day bag used to be out for delivery but never arrived at my place. This delivery person from wow express never try to arrived at my place.

I ordered a product from nykaa.com on 29 nov. 2019. But the product got delayed. When i enquired they told me that my address is under not delivery area, which was not an issue at the time of placing order. Also i told them that i am a regular customer of nykaa and get my orders before also. So they said they will reschedule the delivery. But no use. I didn't received my order. I complained it three time but every time they have same reply of rescheduling the delivery. One day i got a call from their delivery partner. The guy told me that product is with them and i need to pay extra charge to get my order, on which i said i won't give any extra charge and they should talk to nykaa. I called nykaa and told them the whole thing. They again said that i will get my order without paying any extra charge. But since then days has been passed and my order is still undelivered. Please help me regarding this. They guys wasted my time and keep on stalling me and also want me to pay extra money.

Order id - nyk[protected]
I placed an order on 13th dec from nykaa app... It was a prepaid order... On 15th dec while checking d status of d order it was found that the product returned to shipper nd warehouse. They didn't even bother to inform me abt d same... When i called customer executive ppls, dey didn't responding properly nd i heard them laughing for nothing... Dey r so unprofessional... I paid already for d order and without my concern my order has been returned to seller..??? When i asked for the refund dey said it has already been reached warehouse nd i wil get it within 24 hrs.. But i didn't get refund.. I called them again but of no use... Dey r not responding properly.. Till now i didn't get my money back... Kindly take strict action against nykaa and help me in getting d refund back from them. Thanx

Hi,

I have ordered certain things from nykaa on 30 nov 2018 on sale and i got a very good discount on it.. 2 of the 16 products got delivered and rest of the items they rejected delivering everyday without even attempting it and i used to regularly call them please escalate it and do not cancel it i need those products and raisr my complaint and they have the worst customer care no one helped and now its my wedding day and they are saying we have cancelled you order please place a new order again with thr original price is this the new way to save your money.. Totally worthless fake company really disappointed by the service and customer service.

Applied for return of my product on 6th decemeber, 2019. At first they were not approving my return after so many requests and continue messages they approved on 13th december, 2019 and after approving return. The product has been picked on 15th december, 2019 at 11.00 am by shankar kadam with delhivery no awb[protected] and after that i got text message in evening that the return has been cancelled but the return was already picked by shankar kadam in the morning at 11and the status is showing that the product has not been picked up i also called multiple times to that delivery boy shankar kadam (Contact no [protected])
But the delivery boy is not picking my calls.

I suggest never ever purchased from this site.
Right now nor i have product in my hand nor have my. Cash back
Disgusting service ever come across.

I had ordered a jumpsuit from nykaa on 30 november nd asked for refund as i reveived a wrong jumpsuit i wanted a refund nd custmer excucitve said they will help witj dat nd i mailed a pic along with invoice pic but still no solution! I gave my number as well to contact me but they! Did not! Kindly help me otherwise i will file a case against nykaa! My number is [protected] nd my order number nyk[protected]. By name of arshia arora nd ticket no is 6253918

Totally disappointed with the service. This is for my order number nyk[protected], i have bought a m. A. C lipstick for my wife. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any...

So i had placed an order with this nykaa app on 31st november 2019 and my item was supposed to be delivered max by 4th dec 2019. I had ordered 2200 worth of gift items for an occasion along with other items. Total value around 4k.
On 3rd dec, my items were out for delivery according to tracking updates on the app but later that day my tracking information was updated and according to the new information, there was some issue with the courier handel and so items will take longer to be delivered.
Finally my items arrived on 9th dec. But the occasion for which i ordered the gift items was already over. Also apart from these gift items, i ordered some more items and out of that one lipstick was missing.
I tried raising complaint first by using their chat service in app but believe me this service is too pathetic. The representative will waste your valuable time and won't even read your queries properly and will take a lot of time to respond. Then i tried calling their help desk numbers and they are also pathetic like their chat service. Their customer service number always has lots of disturbance and background noise. Many times i had to drop call in between due to these disturbance. Even after repeated calls, emails, it's been a week now, but i haven't got any update on my queries.in the app i can see, my return request is waiting for approval. I have still no update about my missing items.
Overall i lost almost 3000 rupees because of this stupid app. Their customer service sucks and they do not care about their customer.
I used to be a prive member and now i suggest to everyone use app like amazon and myntra who really care about their customer. Nykaa
Is pathetic in handling their customer. They won't even take responsibility for their own negligence.

I ordered for bronson professional 2 in 1 combo hair straightener + hair curler which was delivered to me on 6th dec. When i checked the product the packing in itself clarified that they are selling a local product and a sticker of bronson was sticked on the packing. The website of nykaa shows this product under the brand bronson but when i received the product i was very disappointed with a local product being sent to me. I opened the box and no where on the product also the name of brand bronson was mentioned. So the first deceit they did was selling local product under a brand name on their website. I immediately on the very same day (6th dec) requested for refund of the product. On the product description it is clearly mentioned about the easy return and refund policy. These people do not even have realistic drop down menus to give reason for refund. For 4 days nykaa did not bother to reply to my concern. On 10th dec nykaa emails me that the refund request is not accepted with the reasons which do not apply to me at all. I requested for refund the same day, i did not the product, it was not a personal care appliance that any hygiene issue comes up, anyway it is a hair styling took and i haven't used it even. Also there is no one who came to pick the product so where does the original packing thing came up which they mentioned on email. They reasons for not initiating return and refund were baseless. After that i emailed them 3 more times but nykaa is not bothered to reply back to the irated customer. Nykaa is not even bothered to service the customer for sales, forget about their after sales service. Worst online service provider nykaa is. There are other online shopping websites which are doing so good. Nykaa doesn't even call the customer and emails that the customer support executive contacted and asks to rate them. This is so bad on nykaa. I need refund of my amount because you are making fool of a customer, showcasing product on your website which looks branded but when the customer receives the product it is actually a local product. Moreover, rather than speaking to the customer about the concerns you put standard pointers on email and close the ticket and after that you are lost and do not even bother to call your customer or reply on email to the customer. Why will a customer come back to nykaa if this is the way their after sales service works. Please refund my money. Product is hair straightner and hair curler and product number is nyk[protected]

Dear team,
I have made an order from nykaa.com dated 01 dec 2019 and immediately made a request for the refund for my order with nykaa.com, they have generated a ticket number #6187799 stating the item shall be refunded within two days, from 02 dec 2019 i have been following up on the nykaa app regarding the status for my return and refund. Till date i have not received any update or call from any of the executives of nykaa.com over my return of the items, also to inform you that the item i have ordered was a return able item.
I would like to aware everybody not to order anything from nykaa.com there team does not responds to items for return and refund.

Regards
Deepak chhabra
[protected]

I am really disappointed with nykaa poor service n i order my products 2 weeks back n twice it came delivery failed when no one called or tried reaching my number how can they tel the courier person failed to delivery n 2 days back i called nykaa customer num he told he will slot 13th dec he ll get it delivered my products n today is 15th stil i didn't get my products.

On 19 november i ordered huda beauty palette
And i received a wrong product with my name same amount and address so i took it when i opened it there were specks in side it so i called nykaa the arranged a pick up after that i never got the right product back not any refund. I keep calling them but it's not resolved i tried talking to a senior executive they say the will arrange a call back but it never happens. The executive i spoke...

I have ordered 4 product all are unsealed one product is literally used one
I am complaining since 4 days no feedback from the nakaa customer service. Even i have registered complaint via mail
I wasted my money time almost 4 day's overdue i complaint on the day of products received. M calling customer care daily they are ignoring the issue. It's there fault they delivered used and usealed product they should solve the issue atleast within 48 hrs

Order#[protected]
Order placed on 20 november 2019
Payment mode: prepaid
Product details: faces canada magneteyes eyeshadow palette - color touch 02

The above mentioned product arrived in completely damaged condition, for which i had raised a complaint and return request was approved by nykaa.

Post that the product was picked up by shadowfox agent who did not provide any acknowledgement inspite on specifically asking for an acknowledgement copy.
I had raised the issue that the pickup agent did not provide any acknowledgment slip with nykaa and was told by the support team that my refund will be processed with 2 days.

Since then i have been following up every single day and my refund is still not processed. They tell me that the return was cancelled hence return cannot be processed. This inspite of the fact the damaged product was already picked up.

Attachments:
Product image.
Chat with nykaa customer support.

I have purchased 13 products during offer. After the shipment and offer completed now they are telling me to order fresh products again as the products were damaged. This is pathetic why will i order again as i didn’t cancel the product and the mistake was from their end. This is biggest drama to buy again without offers. The costumer service is also very ridiculous waste our time.

Dear Team,

With respect to above mentioned ticket number, this is was our first time order for your brand and we noticed very poor support/customer service.

Our ordered never delivered/no information were shared with and your call center is not able to support us. We would like request for immediate cancellation of this order and refund of money to our credit card asap without any further delay.

Regards
Sudhir Gupta

___________________________________________

[protected] Forwarded message[protected]
From: Nykaa
Date: Sat, 7 Dec 2019, 08:35
Subject: Delivery my order on 7th December
To: Tannu Gupta

##- Please type your reply above this line -##
Dear Tannu Gupta,

Thank you for contacting us. This is a system-generated response to acknowledge receipt of your request.

Your ticket id : 6333308
You can view this ticket by clicking on http://www.nykaa.com/support

Our customer service representative will review your query and revert back in the next 24 hours.

Happy Shopping at Nykaa.com.

I had ordered a lipstick and scrub from nykaa and paid for it online. After a few days they said the shipment has been lost in transit and that they are cancelling the order and my money would be refunded. I have continuously been contacting customer care. They keep saying they'll initiate teh refund in 24-48 hrs but no action is being taken. It's been a month now.

I’m getting texts on daily basis that product is undelivered because delivery guy tried to contact me and i didn’t respond but the reality is no one called me.
I called like 20 times on customer care number and every day they told me that product is rescheduled for next day!!

They are doing nothing to solve this issue. They’re just trying to delay the issue! It’s really frustrating

I want a quick response!

I had placed an order for 7 items - on december 2nd, 2019. Today is december 9th, and the order status still shows preparing to pack. Chatting with customer support yields nothing but automated replies. All customer support executives just copy paste a particular reply and close the conversation. I have paid for this order through my nykaa wallet. I don't want to cancel this order and lose my discounts. All i want is for my products to be dispatched asap an get this over with. It's a nightmare!! Shame on nykaa.
My order no. Is nyk[protected]

One product i return to nykaa and they have to refund me rs.344 they said they refund the amount on 24/10/2019 but till date i have not receive my refund in my account they only says check in your bank i will provide them bank account statement also but they will not help me they repetitively reply check in your bank and charge bank, i contact in my bank they said it is nykaa issue.
It is definitely nykaa issue because if they refund it is them responsibility to check the costumer receive or not if not they have check where is payment stuck, i m irritating because bank said contact to nykaa and nykaa said contact to bank in this what can i do and who can help me.
I am tired to contact costumer care and getting same answer.

Order number nyk[protected]