Nykaa.com — wrong lipstick shade delivered

Address:

Chandigarh, Punjab, 160018

I had ordered Loreal pink lipstick from Nykaa and they delivered me brown lipstick with pink sticker on it but inside colour was brown. This is the second time they delivered wrong lipstick shsde. As the product is non returnable so I complained them on their email but Nykaa didn’t respond back. They deliberately make fool of people and sell wrong products. I want to lodge complaint against Nykaa and I want my money back.

I have attached the screenshots of what I had ordered and what I have received.

Regards
Jyoti Mason