Nykaa — money deducted from the account, but the site still shows as order not placed | |||||
I purchased tamanu oil from nykaa.com on 9th september at 9:30 p. M. I made payment of 450 rupees using upi, the money got deducted from my account but the site still did not show as the order placed. There is no customer support on this site after 9 p. M. The site says if there are issues in the payment it is credited to the nykaa wallet after 20 mins. But after 45 mins, still i couldn't see my money reflected in my wallet. The order is still not placed but my money is debited to nykaa's account (Axis bank account) Was this information helpful? | |||||
 2 Comments | |||||
Comments
Hi, we request you to visit the following link: https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
Reply
Hi Prachi,
Thank you for writing in regards to your concern.
This is to inform you that we have checked with the UPI reference no. which was shared by you via email, we are unable to find any transaction.
In most cases, any money deducted for failed transactions is reversed within 24-48 working hours.
If you do not receive a credit, you will have to contact your bank and file a dispute/chargeback against the transaction.
Note: The customer care department of the bank would not be able to help. It has to be only the dispute/chargeback department.
Thank you for writing in regards to your concern.
This is to inform you that we have checked with the UPI reference no. which was shared by you via email, we are unable to find any transaction.
In most cases, any money deducted for failed transactions is reversed within 24-48 working hours.
If you do not receive a credit, you will have to contact your bank and file a dispute/chargeback against the transaction.
Note: The customer care department of the bank would not be able to help. It has to be only the dispute/chargeback department.
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