[Resolved]  Nykaa — Product not received

Address:	741155
Website:	nykaa.com

Have ordered the product from nykaa.com on 11/05/2017 and payment made via e - banking. Order no.[protected] has been shipped from site warehouse by india post-mr/da/west-1615 with tracking no. Ed[protected]in and will be delivered within 3-5days. But when product not delivered to given address after passing more than 16 days. Then i started calling number of times in a day on their customer care number [protected] and always got busy tone that all executives are busy in another calls luckily once i got a chance to talk to their customer care executive and she has given me assurance that your product will be delivered soon again i waited for few days and thought that may be product will be deliver but i disappointed again. After all this i started calling again on their customer care number but this time didn't get chance to talk to their customer care executive. Complain on their customer care e mail id [protected]@nykaa.com but not resolved, please help...