Nykaa.com — nykaa order number nyk[protected] | |||
I have ordered one garnier wrinkle lift cream & klairs freshly juiced vitamin drop on 3rd october, the order number is nyk[protected], however i have not received my order till 10th of october so i cancelled it on 10th october. Yesterday i had called nykaa customer care but they are telling that until and unless the order will not reach the warehouse they won't refund my money. So i think the nykaa is not trustworthy app anymore because who gives the guarantee if delivery partner can lose my product then i will not get my money? This is very disappointing. Was this information helpful? | |||
 4 Comments | |||
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I ordered a product of 1424 which i returned on 11 now nykaa is saying we refunded your amount and they giving me a RRN NUMBER[protected]
WHICH my bank Punjab national bank is saying we dont provide any chargeback form or dispute form
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WHICH my bank Punjab national bank is saying we dont provide any chargeback form or dispute form
Nykaa Customer Care's reply, Nov 1, 2019
Hi Shweta,
Apologise for the delay in reply.
We would like to inform you that we have forwarded your issue to the relevant team, We request you to please allow us 24 hours, will get back to you.
Regards,
Team Nykaa
Apologise for the delay in reply.
We would like to inform you that we have forwarded your issue to the relevant team, We request you to please allow us 24 hours, will get back to you.
Regards,
Team Nykaa
Shweta3118's reply, Jan 21, 2020
Few days before I order 9 products on 2nd October who's delivery dates is 8th October. Today is 8th October but I didn't receive my parcel.
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Nykaa Customer Care's reply, Nov 1, 2019
Hi Riya,
Apologise for the delay in reply.
We would like to inform you that, the refund has been initiated from our end on 12/10/2019. The amount should have been reflected in your bank account by now.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
Apologise for the delay in reply.
We would like to inform you that, the refund has been initiated from our end on 12/10/2019. The amount should have been reflected in your bank account by now.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
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I pictures of all three products are enclosed.
I want nykaa to give a response to this. Are they sending the used products?
Frauding the customers trust.
We apologise for the delay in reply.
Our shipments go through rigorous quality checks before they leave our warehouse. In the rare cases that such issues occur, we consider it our utmost priority to ensure strict action is taken.
However, we would like to inform you that, the refund was initiated from our end on 14/10/2019.
The amount should have been reflected in your bank account by now.
For any further assistance, please feel free to write to us on support@nykaa.com.
Regards,
Team Nykaa