[Resolved] Nykaa.com — One empty packet and another torn damaged packet delivered
Digboi Assam, India
Sir, I had ordered 7 items from nykaa.com on 24 AUG 2015 . the order number given by nykaa in my email was[protected]. On 03 september 2015, I received two parcels from Nykaa via Post Office Delivery boy out of which one was in torn condition. So I refused to accept it. Hence i dont know what product it contained. While I opened another packet which was beautifully sealed, the invoice of which read Loreal Professional Instant Clear Shampoo 250 ml, was empty, containing only the invoice paper and the safety polythenes. I cant believe Nykaa.com can ship an entire empty packet, beautifully sealed, and that too for a prepaid order. I have not received my other products till now, and even if I receive them, only you people would know whetehr they are empty or they contain my ordered products in real. I am writing this email with great disappointment . Please arrange to refund my entire money which I have paid. Though i wrote an email to nykaa.com immediately after receiving the packets, they havenot replied or responded till now. Punam Tanti Digboi Assam Mobile [protected] Email punam.[protected]@sbi.co.in
Complaint marked as Resolved
Verified SupportNykaa.com Customer Care's response, Sep 07, 2015
Hi Punam, As per our telephonic conversation we confirm that a replacement order has been placed per your request[protected]A) which should be dispatched within 2 business days and will be delivered as discussed. Your complaint was received at 9:04pm, Saturday on 5th September 2015 and the second email after 40 minutes, this was a weekend and our business hours is between 9am to 9 pm, however, without waiting any further your complaint was pasted on a consumer forum. After several call attempts where our calls were disconnected and unanswered, we finally received a call from you and the recourse towards setting things right was agreed. We ensure our customers are satisfied however, a require customers cooperation and patience in order to provide a satisfactory solution. We require a snapshot of the invoice for the missing L'Oreal product. Thank you so much for your cooperation.
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