Ola — access amount taken for a trip which is acknowledged on phone but have not returned the money. been almost a month.

Address:

Bangalore, Karnataka, 560034

Ticket no is #[protected] /[protected]; CRN No is # [protected] Complaint Date - 14th May 2019; Trip Date - 11 May 2019

Case - We took an out station trip to Patiala. At the end of the trip there was a delay in the payment as Ola App was not working and driver could not end the trip to generate the bill. Later he made us speak with the car owner (Ola Partner) and generated the bill.

Total trip was for around 600 kms however we have been charged for around 900 Kms.

I have spoken to OLA support team many many times including the seniors. - Some of names are - Ms. Monika / Mr. Manish and last was Mr. Sheikh Abdul on 7th June 2019 around 3-3:30pm. I was promised that I will get a call bk in 48 hours. No call back. No mail. No refund yet.

Being a service provider they also must consider the fact that after the long trip and paying atleast 40-50% more than the local cabs, instead of some benefit offered to us, what we got in return was standing on the road with all our stuff waiting for the app to work. Still as a gesture the Driver is given tip.

Total Rs.18470/- is paid to the driver. Details Given Below:

Elements Amount Paid
Ola money 10850
Trip remaining amount 6540
Tax 580
Tip 500
Total Paid 18470
Total to be paid according to Calculation 10540
Refund from OLA 7930

Total Rs.18470 No reciept recvd for any amount. No calls for refund from anyone. When I call they put me on hold to talk to Driver partner and than disconnect. They say the refund is not done as they are not able to speak to the driver partner and they are taking necessary action against the driver partner

Now, since i have not cleared OLA money Dues - (Because i am over charged and i am waiting for the refund so that I can make the dues) they have blocked my OLA Account and are charging me fine for that.

I am getting mails and messages like I am a defaulter and not them.

This kind of wrong, hurting and misguiding mail for not making the payment is NOT AT ALL APPRECIATED. Infact i shall not only get my refund but also be compensated for all the confusion, discomfort, breach of trust and embarrassment caused due to inefficient services of your call centre and inefficient slow app as when we informed the partner (whom the driver made us speak) that we have been overcharged, he said he can not help and the only way is to speak with the support team.

My ASK to OLA:

1. Immediately Refund what is over charged with interest
2. Remove all the penalty / fine for not clearing OLA Money dues
3. Compensate on all the discomfort and cheating done

For any further detail please contact [protected]@gmail.com

Thanks a lot in advance for help