[Resolved] Ola Cabs / Ani Technologies — annoying number of cancellations | |||||
To whomsoever it may concern. Mobile number: [protected] I am writing with great regret that i am soo annoyed with the service provided by you guys in the last few weeks. Though i had booked in advance today (09/04/18) the driver called me and said he is on the way but after 30 min he said he was allocated a different pick up and i could not find any cabs so took and uber paid 2 times more and reached to work andd 30 min late loosing my half day salary. On friday (06/04/18) the same issue booked advance only to have this cancelled and had to wait for another 1 hr to get the next cab. If your company does not have the talent or capability to serve customers with advance booking please don't take it. It not only the last 2 times but this is happened numerous times, i just had to write this time as i am spitting blood while writing this email. Additionally many times though there is cabs next to me i still get allocated to cabs which has waiting of 20 mins, if this is a plan by you guys so customers will take ola select you guys are wrong. If you don't come back to me with a resolution i will stop riding with you guys and will also recommend my colleagues and office guys not to use your service. If no response you will see this messages across social media!!! Gokul shekar Sales director T: +[protected] W: fleming. Events Conferences Blended learning Trainings Online conferences Exhibitions Dubai | bangalore | kuala lumpur | bratislava | budapest | nairobi | chicago The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or Privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, This information by persons or entities other than the intended recipient is prohibited. If you received this in error, Please contact the sender and delete the material from any computer. Was this information helpful? | |||||
Apr 9, 2018 Complaint marked as Resolved They spoke very nicely, got a call in 2 hrs within the complaint, They said they will try their best not to repeat this issue. But as a regular and irate customer I expected them to handle this better, i.e. free rides or vouchers for free travel, complimentary upgrades, but they choose sorry. Grrrrr | |||||
3 Comments | |||||
Comments
Resovled but expected them to take care of me like a star customer, few free rides or complimentary upgrades but they just told they will try and not repeat this Grrrr
Reply
I was given three free rides to use in Sydney, as a sign up bonus, starting from Saturday 31 March 2018. I have only used one of those rides and now I no longer have the coupon code automatically applied at booking. Please help resolve this.
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+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034