[Resolved] Ola Cabs / Ani Technologies — annoying number of cancellations
Bangalore North, Karnataka, India
GoGokul Shekar on Apr 9, 2018
To whomsoever it may concern.
Mobile number: [protected]
I am writing with great regret that i am soo annoyed with the service provided by you guys in the last few weeks. Though i had booked in advance today (09/04/18) the driver called me and said he is on the way but after 30 min he said he was allocated a different pick up and i could not find any cabs so took and uber paid 2 times more and reached to work andd 30 min late loosing my half day salary. On friday (06/04/18) the same issue booked advance only to have this cancelled and had to wait for another 1 hr to get the next cab.
If your company does not have the talent or capability to serve customers with advance booking please don't take it. It not only the last 2 times but this is happened numerous times, i just had to write this time as i am spitting blood while writing this email.
Additionally many times though there is cabs next to me i still get allocated to cabs which has waiting of 20 mins, if this is a plan by you guys so customers will take ola select you guys are wrong. If you don't come back to me with a resolution i will stop riding with you guys and will also recommend my colleagues and office guys not to use your service.
If no response you will see this messages across social media!!!
W: fleming. Events
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Complaint marked as Resolved Apr 9, 2018
They spoke very nicely, got a call in 2 hrs within the complaint, They said they will try their best not to repeat this issue. But as a regular and irate customer I expected them to handle this better, i.e. free rides or vouchers for free travel, complimentary upgrades, but they choose sorry. Grrrrr
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