Ola Cabs / ANI Technologies Complaints & Reviews

Vehicle no ts 10ub 6838 was coming wrong route at moosapet, when we asked him to come properly the driver was behaving in rude manner and showed his temper and also said give a complaint whomever u want, please consider this and take action in the driver immediately. I am also complaining to police too. I am attaching photograph of the cab for your information. It's a school time children may cross the road, if he drives like that who will be the responsible?

Hello,

I hired cab from OLA for 12 hr/120 km in Hyderabad on 25th Oct. I checked with Driver if I free him after this ride, What is going to be charge? As per other cab company, I was supposed to charge for Kilometer, I travel.

I decided to free Cab but OLA charged me for 12 hr. There was just 50 km travel and no wait but still OLA charged.

I tried to convince them through Social media channel and added their CEO but they are not ready to listen.

I checked with Driver and He was paid only for travel Kilometer.

I need your help to get resolution from OLA.

Please See my comments on Your service and driver issues which i already replied on a complaint to Ola([Ola Support] #[protected] but seems Ola executives are trying to save such criminal Drivers instead of Firing them from Contract.

It seems Driver (Driver name Jitendra ShantaRam) was not at all a good professional and he seems to be an expert in doing fraud and cheating customers. I booked a outstation cab to Saptshrungi temple from Mahatma Nagar, Nashik, and i got a estimate of 1573 Rs (approx) having a round trip of 138 KM. First of all Driver didn't come up for pickup at designated time (i.e. 9:45 AM IST) and came at 10:17 AM IST after several followups and on terms of the fact that i will pay only cash(and no Ola money/ Google Pay, etc). Later his Odometer was showing reading as 0 and not any realistic meter reading as it used to show for any other cab.
We reached temple at around 1:15 PM and it was straight forward root as no other route exists to that destination and we followed same(no deviation at all). We visited temple for 3 hours and then we were back at 4:15 PM IST and left from temple directly to my source point from where we started journey and reached around 7:05 PM IST (Which turned out more than expected timing of 8 hr and i am ok with additional 100 Rs charge).

During this trip Driver has manipulated all parking bills odometer reading and other things which i am explaining below:
I got estimated round trip of 138 km and actual round trip was 169 km which is impossible as we didn't deviate from route at all and i have been there from my private car 2 times and i know it is not 85 km. Most likely he did some manipulation with odometer reading during the time when we were at temple for 3 hours or he took some other ride in absence of me in that 3 hours outside of ola contract.
He took cash for Diesel refill (500 Rs) and parking etc which i don't think should be asked by customer before completing journey.
He stayed in parking for 3 hours for which parking charges were written at temple 50 for 2 hours and 20 Rs for further each hour(so parking charges were expected to be 70 Rs). But he charged me 150 Rs by showing forged bills which doesn't have car number etc on bill.
It seemed to me He was deliberately driving the car at very low speed (through out the journey at a constant speed of 40-50 kmph or even lesser than that) perhaps either he wanted to increase ride time or his car condition was worst.
Ultimately I had to pay 1983 for trip + 150 Parking Charges which is completely unacceptable. I was supposed to pay only 1573 the estimated charge + 100 for increased ride time (that too due to Driver lethargy) + 70 Rs for parking charges.
Please take necessary actions to revert my extra spent back and take action on driver so that he can't cheat any other customers.

Thanks
Anand
[protected]

This is the second time my account is blocked since may. I have been a loyal customer to ola. I use it everyday to travel from my drop point to home. I've come to depend on it.
I have already emailed ur grievance dept thrice. No response yet.

Plz tell me why my account was blocked so atleast i can try n rectify the mistake.
I am fed up of this happening.
I work for a good company. I can also get a character certificate from the police if that's what it takes.

Plz plz help me get my account back. I depend on it greatly to travel everyday.

Ticket no: #[protected]

Hoping some sense will be seen in this madness.

Regards,
Sharon wilson

I travelled from delhi to jaipur and was charged extra even according to the app. The app calculated fare of 275 km and when i reached, i was shown the fare for 250 km and was segragately charged an enormous extra amount for 25 kms that was already pre calculated, i contacted ola and was assured with a solution in 24-72 hours but 2 months have passed and no solution is provided.

I came by indigo flight from jaipur around 10.45 pm and came straight to the ola cab center for booking for a ride to my home. Four times the booking was confirmed but the drivers cancelled the pick up. When we cancel a ride you charge a fine and collect the money but what is the cost of inconvenience caused to the customer due to the driver cancelling the ride and how would you compensate the customer. I am a senior citizen and i had to wait till 12 midnight to get my ride. The whole thing is getting very unprofessional and causing hardship to the customer. Please take action to bring in a robust system with greater accountability.
Suryanarayanan

On 19.11.2019 we travelled by Ola taxi vide TXN no CRN[protected] & paid RS 151/
On same day we again booked for same same place vide CRN [protected] but we paid excess 33/ means RS 184/ for same destination due to following reasons.
1. Before this deal we were compelled to cancell TXN CRN [protected] as driver mr Rohit Namdeo refused to go and we were compelled to cancell for booking of new deal hence cancellation charges RS 15/ loaded on us.
2. Then we booked vide TXN no [protected] of Mr Ravindra Patil who went by another way inspite of our request and he stopped at somewhere for more than 5 minutes for his personal works as we were in indore (other city) therefore we were compelled to pay RS 184/ instead of 151/ normal fare.
Kindly do the needful for refund of money excess charged to us.
K L Vadhwani

We booked a ride for gurugram from central secretariat. When he reached the place after hiring the cab the driver refused that he has no permit to travel. But in his number plate there is all india permit. Very much lazy drivers irritating the customer fighting with us and asked us to get down from cab. He refused to tell his name and started his vehicle when we called the police. I am an advocate if complaint has not taken then i'll register it in court

The cab was booked from varthur to ombr but the driver took him to unknown location and beaten him along with his friends and lodged a fake fir against him as the police was also involved with the driver. My friend's phone is also not traced. The security guard of hospital where he was taken by the driver and the police informed that he was tied with a rope and so unconscious due to the injuries. The driver openly asked for 5000 inr infront of the police otherwise he would lodge a fake fir.
Please the driver deserves to be punished otherwise we can't trust the security of ola cabs.

I have travelled in ola cab on nov 4 and in hurry have paid money online while on otherside bill generated and have to pay the same amount via cash as online transaction was late so money was given twice... A msg of refund process was recieved but have not recieved refund.. Pls process my request soon as it have passed 17days. Process of refund of money 131rupees kindly resolve our issue

We booked driver on saturday night from annanager to neyveli scheduled at sunday morning 5 am. Driver has been alloted and when we try to contact at 5 am, his mobile is switched off. We waited for 15 min and unable to contact him. His mobile is switched off. We cancelled to book other ride. Cancellation charges rs. 150 deducted pls take action against driver name thangavel and contact number [protected]

My name is dhananjay yadav... I am cab owner.. My cab no wb23e3441.. I dont know why block my car on duty ola office... I m so many days going ola office but he dose not respons.. He telling me ur car block fraud case but whatfraudd case in may car agains he not telling me.. Sir i only person in my home and this car is my fooding evrithing is my home relataid now me so cry because ola telling 1st u my partner and now he block my car me blive ola then i loan car purches.. Sir pls help me and open my car with ola.. My no is [protected]

Dear sir/madam.. I am sidhharth from cuttack. Before some days i booked ola from sailashree bihar to jayadev bihar at bhubaneswar. Booking amount is 49. When driver dropped at my location. I just told him that i pay the money by online bcoz i have no change. So he just accepted. But for network issue the transaction delay. But 50 rs already debited from my account. But he just told me that if delay then u just pay the money by cash. After that i changed the money and pay him.. But after 24 hour my transaction is successful. So that i call to him and request to refund my rs-50 by online. But he refused to send my money.. And he ignored my message also. Plz kindly refund my money plz.. The driver name is deepak pradhan.

Booked a cab to ramkrishna ashram on 23.11.2019. After reaching at sadar cantonment metro station, my son vomiting in side the car. So we cancelled the journey. The fare of rs. ₹353 against the crn[protected]. That's fine. But the driver of mini - white dzire (Mr. Mukesh), cont. No. [protected] charge rs. 400/- for cleaning the car. But he did not provide any bill. So pls look into this matter.

I booked ola cab from yasvantpur junction to balagere on 9th nov and after ride, my brother paid full amount via paytm to driver and same also deducted from ola postpaid. I have called driver many times but he didn't answer and blocked my number and mailed many times @olasupport but am not getting proper reply. My dues are increasing day to day and it is hectic. Am getting messages for clearing my dues. But i have already paid.

Now, i have been done multiple follow ups for [ola support] #2188320 case to get a refund but they are denying to make any refund for same ride deduction.

Now i am seeking consumer forum help to get my deducted money refund with compensation. Pls see screenshot of both.

My mobile no [protected]

1. My acccount got blocked for unknown reason,,.. Which if checked and restored will be fine.. As it is i am travelling with your competitors vehicles..

2. Ref crn [protected] paid 86+ 15 as cancellation charges, which i did not do any cancellation, instead the 1st auto took the booking after accepting called me to know the location and for no reason said he is cancelling the booking and just like that cancelled. Had to book again and paid the charges + cancellation charge 15/-.. Reference no given above.

Simalar incident happened 2days prior to this also..

Should the customer pay the cancellation charges which the customer is not responsibe for the cancellation..
Can the customer deny paying the cancellation charges if he is not responsible.

Regards

I have paid ola cabs an amount of rs.352/- via google pay but they are denying. I hvae sent them all the details regarding payment transaction id etc. I have also sent them email from my bank confirming the payment done but they still deny. Bank's reply:

Dear mr. Patel,

Greetings from icici bank.

With reference to your email, we wish to inform you that your transaction of rs.352 is successfully credited to the beneficiary account vide rrn no[protected]

Beneficiary details are as follows:

Payee information name : olacabs

Account no : xxxxxxxxx1465

Ifsc code : utib0000194

Vpa : [protected]@axisbank

Some ola drivers are charging an extra amount of 170rs on the actual bill in the name of state tax.
I had to pay this much up state tax on 2 rides while going from delhi to meerut without getting any receipt.
When complained to ola’s customer care about this they didn’t do anything about it. And this time they just gave me driver’s contact no. To ask him for receipt.
These are the crn for those trips
Crn: [protected].
Crn: [protected]

Booked a cab, waited for the driver for 15-20 minutes. Driver came, i sat in the cab. Driver asked the destination even though the destination has been provided clearly at the time of booking itself. I was sitting in the cab and the driver said that i will not go to this destination and i am cancelling the trip. I asked the driver to give me the customer care no. As i will be charged cancellation fees unnecessarily. Driver said that i don't have the customer care no. And cancelled the trip. I have been charged 50 rupees without any fault of mine and the cancellation fees is not getting waived off in the application. The driver wasted 20 minutes of my time, cancelled the trip and i have been charged the cancellation fees? For what?

I booked ola service from dammaiguda to hitechcity regalix yesterday 18th nov 2019 at 9:05am auto driver name b venkataramulu (Ola auto). He kept on changing directions stating more traffic over here we will take another route. I trusted him as he have gps to check traffic but i never thought he did like this to charge extra from me.. My estimated amount was only 320 but when i reached location it was 433. But drives commanded and told me its 500 i personally disputed he was so rude and cash from me. I was so scared in mean while when i removed my stole from my face.. He commented this line "you are so beautiful never thought some so beautiful under stole" he commented this line in telugu.. I was so scared since no one was next to me not even my building security guard i just left from there.in journey he from dammaiguda to hitechcity he called his friends and describing about my personality in his language. I was undrstndng i even called up my family members am working employee.. And this second time ola service is like this regarding fare
But most importantly this time driver misbehaved with me.. I wouldnt know what would have happened to me if i didnt call my family members..

Please do revert back this is something serious

Regards,
Anushka