Ola Cabs / ANI Technologies Complaints & Reviews

I happened to travel today early morning along with my family from Pune railway station to Nigdi. As usual I booked an OLA. Though there were n no of cabs available near the pick up area I had been confirmed with peak time charge 3x. The logic not known. I had to pay whopping 893/- rupees just for 20 km distance. We trusted OLA and boarded the cab as we never expected the fare to be so much on higher side. We were heavily equipped with luggage. The fare is not at all justifiable. Hope you will consider this request and look towards compensation atleast 50% of total amount. CRN NO[protected] [protected]@gmail.com

We got a promotional code for OLA Cabs o[censored]pto Rs 200 free for first booking. This brochure was at Crossroad bookstore at Inorbit mall in Mumbai. We signed up for the app and tried to use the code CWD. The code did not work even after 2 attempts. We talked to the customer rep and he was no help. We asked to speak to the supervisor and he was also not willing to honor the code. AVOID THIS COMPANY like plague. No wonder they have such a terrible reputation as also reported by other customers.

I am new to Delhi therefore booked an Ola Cab. As they are safe & reliable. But i was surprised when cab driver took me to Nehru place in place of ghaziabad. When i realised i strongly objecyed & then only he turns back & bring me back to ghaziabad. Resulting loss of 2 to 3 hours and waist of atleast 400 Rs. This i don't expect from Ola.

Dear sir Complaint against double charges collected from me yeasterday, travelled from saligramam to besant nagar total 17.5 km charged 650 rupees, we are in pathetic situation, cant able to negotiate, due to awarness, on same day booked from beasant nagar to saligramam thru fast track taxi sedan type they charged 350 rupees.please take action .on this INVOICE NO.[protected] 01 Jan, 2016 Thank you Vasudevan

Dear Consumer Forum, Yesterday I have traveled from Begumpet to Jublee Hills, Hyderabad with the travel distance of approximately 8 Kms. But the surprising part of this, even if I have booked a normal Tata Indica, traveled with less distance, I have been charged for Rs. 400 which was 2.8 times from the normal fare, in that contrast OLA has replied that due to peak hour, you been charged for 2.8 times, which is totally ridiculous & very degraded service response from OLA, just a act of open Bulgar. Hope I will never ever use services from the same service provider. Please take my complaint into acopunt & take necessary steps so that normal people shouldn't suffer so badly. Kindly look into this matter, try to refund my amount what access I have been charged for. Regards Amiya Choudhury [protected]

Yesterday from Nanganallur to velachery, a very normal indicab (Type) driver charged Rs.392/- . When make a call to customer care they told that 2.62 times of the basic amount, subject to not revealing amount which is called basic amount. We are in a pathetic situation to settle with no negotiation . Please be careful about the irresponsible response from customer care.

The first day of the year who cheated me and who have not keep up their words is OLA CABS. Let me explain my worst experience with them for the day. Before that I would like tell that I am not supporting any travel agents or I am not running any travels. Please see the picture which explains the charges for less than 19 kms within or less than 2 hours journey. We have booked a cab between 2.00 pm to 4.00 pm IST. The cab has travelled between velachery to mogappair east which is less than 19 kms. They have changed more than rupees 800.00 and I have called the call center which is located in Bangalore who explained me that the time we hired the cab is a peak hour. Here I would like to tell you all that today it's 1st January which is a new year so a public holiday and earlier as I mentioned it's between 2.00 to 4.00 so I don't know where the peak hours fall here and I asked the OLA call center guy about the peak hour times which he replied he doesn't know anything and top of that he said it's cab demand time. If the cab are they should not run the business during that time. He promised that some manager will call me with in 1 hour time frame that means he would have called me before 6.00 pm still I have not received the call now the time is above 9.00 pm. And another customer paid above rupees 830.00 for the same kilometres journey in the morning between central to velachery. So don't go for OLA who is a cheat cab company and I have booked the mini.

INVOICE NO.[protected] 01 Jan, 2016 OLA Guruprasad Thanks for using Olacabs TOTAL FARE ₹187 TOTAL DISTANCE: 9.87 km TOTAL RIDE TIME : 23.02 min OLA MONEY DEDUCTED 187 CASH PAID 0 FARE BREAKUP First 4 km: ₹100.0 Rate for 5.87 km: ₹58.7 Free ride time (5 min) ₹0.0 Ride time charge for 18.02 min: ₹18.02 Total tax ₹10.25 TAX BREAKUP Service Tax ₹9.9 Swachh Bharat cess ₹0.35 (Taxes added to your total fare) BOOKING DETAILS Service type Hyderabad, Cab, Sedan Booking Date 01 Jan, 2016, 07:46 am Pickup Date 01 Jan, 2016, 07:49 am Booking Email id gprasad.[protected]@gmail.com If you didn't make this booking, Report Abuse Minimum bill of ₹100 for the first 4 km and ₹10/km thereafter. Ride time at ₹1.0 per min after first 5 min, includes waiting time during the trip. Additional service tax is applicable on your fare. Total fare includes this additional service tax. Toll and parking charges are extra. We levy Peak Pricing charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently. For queries or complaints, please visit our Support page This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www.olacabs.com. A Wing’ Sunteck Centre, 37-40 Subhash Road, Off. Western Express Highwa

Driver rama redkar [protected] for crn[protected] white swift desire mh 02 cr 4334 booked on 23rd december under promo code flat50 actual bill was only rs 53 but driver took rs 262 by showing fake mobile message.

As per Booking Time : 04:16 P.M Driver Reached at 04:55 P.M Travel Completed : 06:20 P.M Charges Should be Deduct : 85 Minutes Charges Deducted for : 106 Minute Excess Charged @1 P.Minute : 21 Rs. Pl

I had done my booking for mumbai airport and was confirmed that the taxi will b there to pick up at 10.04 am...but at 10.10 am the ola driver calls up and says that he will take another 10 min to arrive. I had to catch a flight...cant wait...really bad service

Ola Cab drivers of Bangalore are too stupid, they don't know the location and when we guide them route they get lost somewhere...and tgey cancel the booking without informing . Not meant to call as driver. Kindly educate drivers the local area where they are driving.

CRN No.[protected] Driver: Kamal White wagon R UP14 ET 5036 4.11 PM Driver: S Shukla DL1RT 2514 5.46 PM No Cab. Driver informed he would not be able to make up before half an hour he was stuck in Haus Khas Village. Invoice of Rs.126. Let's make it up by an awesome ride.

I booked a Ola Cab on 23.12.2015 from Hari Nagar to Kashmiri Gate. The company raised a bill amounting Rs.1030/-. Ola has charged excess amount of Rs.648.86/- on account of Peak Time Surcharge. This is really very shamefull that Ola has charged 3 times than actual charges which are not published on their app or website. Kindly look into the matter.

On December 25th we were suppose to go Phoenix market city from Hormavu. Initially he was tailing OLA app is not working . We wait there for 30 mins. Finally he started. He dropped us near kr puram railway station. Reason providrd by driver traffic jam.Already raised a complain though voice support . I was told I will get response within 24 to 48 hours. No one contacted me after. i wrote a complain mail too. Reply got reached concern team. I believe OLA is only looking for their business not concern about customers safety. This type of service was not expected from OLA . They do not have any facility to update destination details on the APP i believe OLA is supporting to drivers cause too.

I am frustrated and ith the driver qhime I given entire map idea to come and pick, he wasjust waste driver, he don't know anything about Bangalore location. Giving you the detail of driver, he is not supposed to cancel without informing us. I am a regular Ola customer. Suresh S: [protected]

In last 30 to 45 days I have faced a problems of drivers not reporting insipte of confirm booking. looks like your company has not taken any action nor written to me on whether these instants will be resolved in future. Looks like you don't take customer complaint seriously. Just because we like your service inspite of you guys expensive at times, it doesn't mean that you can take things for granted.. Your service levels are going bad day by day.

Charging extra for tolls for all the bookings . My ride has only signal toll entry but all my booking was charged rs. 44 as Toll /parking charge . My ride does not had a parking also .

Say Ola to your driver MUNIRUDHEEN S ([protected]) for CRN[protected]. White Dzire tour KL 16 P 5548 to pick you up @ 6:52 PM, 29Dec. Cab did not come no information provided when driver was contacted after 30 minutes. He refused to come.

Received a mail from [protected]@olacabs.com refering CRN No.[protected] that our concern of "ola driver Shaik Rahim [protected] cheating" will be addressed. Pl let us know the status of my query. Ticket number 7714368. We have uninstalled your app & using alternate mode of transportation from the day ola driver cheated us. Regards Sreedhar