Ola Cabs / Ani Technologies — Being Harassed to pay twice for the same ride

Address:

Pune

This is with regards to an Ola Outstation ride I took on 14 Oct.

My bill was for Rs 4546. I paid rs 638 using Ola Money and the balance was paid to the driver directly thru Google pay.

Calculation of money paid - Rs 638 (Ola Money which was already there in my Ola Money Wallet + 4508 via Google Pay to the Ola driver).
Total paid - Rs 5146 (The payment included the final Ola bill of Rs 4546 + Rs 600 toll tax paid by the driver) enroute. I have the proof of the payments made.

I have been writing Ola Support and Ola Money explaining to them that the payment has already been made. I have also shared the google pay screenshots with them but to no avail.

I am being harassed with calls and msgs to clear my Ola Money dues...on a daily basis inspite of me reaching out to them on email / twitter / phone calls.

Pls find attached screenshots of the payment made to the Ola Driver and I hope this will bring an end to the harassment.

I have been writing to Ola since 1 Nov but all in vain

I request you to pls help me sort this out