Ola Cabs / Ani Technologies — Harassment and an unsafe journey caused by Ola Service

Address:	Bangalore, Karnataka, 560100
Website:	/www.olacabs.com

On the dated 04/09/2016 (yesterday) I had a flight from Bangalore to Kolkata ( Jet Airways, Trip ID - [protected]). So I booked an Ola Cab in advance at 8.04am to start at 11am to have a safe journey from Electronic City Phase 2 for Bangalore Airport. I got a message from Ola that it will send me cab details before 15 minutes of the journey (CRN[protected]. I got a confirmation message at 10.45am with the details like Driver Name - Guruvendra with cab number as KA01AC7735. I was travelling with my family, wife and my infant child, with two big luggage. But when we went to the cab the driver said that there is a breakdown and asked me to book another cab. Then he cancelled the trip and the trip was rescheduled with a different cab (Driver Name - Nagesha, contact# - [protected], Cab Number - KA51C4534, Figo). In the meantime Guruvendra booked another cab for us and asked us to board that cab. I was in dilemma what to do here. So I called the Ola Support and they asked me not to board that cab arranged by Guruvendra. So we were waiting for Nagesha. He came around 11.40am stating that he went to some other direction and that caused the delay. He was very much harsh by nature from the beginning and was talking to me in a loud tone. However, we boarded the cab and soon after he asked me whether to go by electronic city flyover or down. I preferred to go down the flyover as it could avoid the toll tax. While going further somewhere in a petrol station, he parke his cab and demanded Rs500 immediately. It never happened to me before that an Ola driver is demanding money before finishing the trip. So I called again the Ola Support and the lady asked me to pay Rs100-200 only and not Rs500. I was going to give that money but in the meanwhile he started the cab again. Then what he did was really never expected to us. He took us to a remote place somewhere under the flyover where nobody was there and there was a heap of garbage and told us that there is a car breakdown and he cannot go, so we must get down there. But we refused to get down there as it was a safety concern for my family. I again contacted the Ola support and requested them repeatedly that I am going to miss my flight if they can't book me another cab from there but she asked me that I have to book another Ola cab without helping us. I tried to book another cab but no car was available through the apps in the spot. Then I booked an Ola Share (Driver Name - Sunil H C, OSN[protected] but he rejected to pick us to airport saying that Ola Share cannot take us there. So I had to search for different Cab facility. But it was very hard to stop any car in the midway. My child started vomiting as the garbage smelt badly. We requested Nagesha to take us to at least some place from where we can get a cab but he was heartless to do that too. We were feeling very much helpless. Finally I got a cab with double charge personally. When we got down from Nagesha's cab, he demanded Rs 208 for the trip! I felt so embarrassed that I went to call the police. Suddenly he started his cab and escaped. Finally when we reached the airport, we could not get the flight. I again called the Ola Support demanding the refund of my airfare but they just expressed sympathy and told me that they will take necessary action against the driver so that it does not happen again but cannot refund me anything. We narrated everything to the police line there in the airport and they suggested me to lodge an FIR against Ola Service. But as my child was not feeling well, we had to come back to our Electronic City home. So I could not get time to do that. I request you to please take strict step against Ola Cab and its services due to this sort of service and harassment and the proper compensation I had to bear for the entire incident.