Ola Cabs / Ani Technologies — Highly dissatisfied customer

Address:	New Delhi, Delhi, 110027
Website:	www.olacabs.com

Hi,

I just want to bring in your notice that from 25-Aug-16 I am highly disappointed from your services . Drivers denies the duty and they say on my face that go ahead and do whatever you want to do . As per them OLA needs drivers they don't need OLA . Few things I want to highlight .

1. First question they ask whats the drop point and they give the confirmation accordingly.
2. They ask how would you pay cash or OLA money .
3. When i call the driver after booking the cab they say its custmomer's job to call us after booking the cab .
4. They deny saying i have don't have Gas or fuel in the cab.
5. I can't go to your destination as I just returned from the same location.
6. I am driving from last 12 -14 Hours Its my LOG out time . They say i accepted the duty thinking it was near my place
7. OLA app shows 2 Minuted and drivers say I am 15-20 KMS away .

I just want to ask is it drivers Drive the OLA Policy or OLA ? Drivers are so fearless they simply say I'll withdraw my cab from OLA and attach to UBER or some other company .

On the top of that OLA customer care represntatives just read the scripts and don't provide and resolution . When asked for a Supervisor even they repeat the same words which the first reprentative says .When i ask them to get in touch with the drivers when driver denies the duty or driver doesn't answer OLA reprentatives ask me to book another cab and the same story repeats again and again . On 25-Aug-16 I booked 8 cabs and only 1 Cab reached and it took me 4 Hours to reach office wherein it takes only 30-45 Minutes.If OLA isn't not able to manage its staff sorry OLA show will not run longer . If somebody responsible reads the mail get back to me on 03-Sep-16 after 5 PM .

Regards
Gulshan Sharma
Phone #[protected]
E-Mail : [protected]@gmail.com