[Resolved] Ola Cabs / Ani Technologies — I paid to driver through Google Pay after the ride yet the Ola app is showing pending payment in the app and trying to charge me.

[Resolved] Ola Cabs / Ani Technologies — I paid to driver through Google Pay after the ride yet the Ola app is showing pending payment in the app and trying to charge me.

M MandyK16 Aug 13, 2021 Jun 20, 2022 This thread was updated on Jun 20, 2022

I paid to the driver through Google pay after the ride taken on 13th August at 10.57 am. As drivers do not get money paid by Ola immediately, they ask passengers to pay cash after the ride or pay to their GooglePay account instead of paying online. Now Ola app support does not have any option to complaint about double charge. Please sort this out for me. They are useless. +4 photos Was this information helpful? No (1) Yes (28)
Aug 14, 2021 Complaint marked as Resolved Refund initiated. They removed the extra pending charge from the app. Thank you! Aug 13, 2021 Updated by MandyK16 They are refusing to refund me after contacting their support. They are saying we do not recognize the number in the screenshot. They want me to pay extra. They are theives. Not even considering to investigate with the driver
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Comments

Gowri Senthil

Sep 26, 2021

I took ola auto ride on 26.9.2021 at 11.00 am I Paid for the ola auto in cash, but still showing pending payment. Pls chk details with the driver and resolve my pending payment issue

Aamira sayeed

Oct 1, 2021

The driver insisted me to pay in cash and I didn't do the payment online so now it's showing I have to pay online for ola ride the same amount which I paid cash. I can't contact any customer care or complaint properly it's just waste now I have to double pay the amount

Rish212

Oct 4, 2021

Yes the same thing happened to me today. I paid using GPay but its showing the payment is pending. I tried contacting the driver later, his phone is switched off and I can't get my hold to the customer care also. Really these Ola drivers and the Ola app are cheaters.

kaustubh b

Oct 10, 2021

I took ola auto ride on 08.10.2021 at 07.30 pm I Paid for the ola auto in cash, but still showing pending payment. Pls chk details with the driver and resolve my pending payment issue

Nandhana3101

Oct 11, 2021

I took ola auto ride on 9th Oct at 7:30pm. The same thing has happened to me as well. I paid the fare in gpay to the driver and now it's showing pending status. Kindly resolve the issue

Unapologetic Human

Oct 15, 2021

I paid online using gpay still driver requested me to pay in cash too and I had to pay him twice and now when I complained to ola support they are not responding properly. I need refund of money paid online.

Ashok_1802

from Pune, Maharashtra

Nov 15, 2021

I took ola auto ride on 31st Oct at 12:30pm. The same thing has happened to me as well. I paid the fare in gpay to the driver and now it's showing pending status inorder to resume the service. Kindly resolve the issue

Aswathi Rajendran

Nov 28, 2021

I (Ashwati) took ola auto ride on 27.11.2021 at 01.42 pm.
I Paid for the ola auto in cash, (Rs.66) but still showing pending payment. Pls chk details with the driver and resolve my pending payment issue

Sanchayita Purkayastha

Jun 20, 2022

The same situation happened with me today (20th June, 10:42am). I already paid the money via Gpay but still then auto driver was not updated and was asking cash for payment. I paid him cash but since there is glitch in your system please refund my asap.