Ola Cabs / Ani Technologies — I want to pay cash instead of ola wallet money

Address:

Chennai, Tamil Nadu

I booked a cab for outstation trip and then had to cancel it in the last minute. I was charged cancellation fee, which is fine with me. I'm willing to pay the cancellation fee because the driver did show up at the pickup location on time. However, I expected to pay the cancellation fee as cash on my next trip to whichever driver will pick me up since I use Ola (auto, cabs and share) everyday for all my local commute. Instead, Ola insists I pay by Ola money by filling up KYC details or debit/credit card details, and will not allow me to book autos and cabs until I do so. I have no intention of filling up KYC or debit/credit card details just to pay the cancellation fee. If Ola does not allow cash payments against cancellation fees, as they do for regular fares, I will have to say bye-bye to Ola services once for all. Here I am perfectly willing to pay the cancellation fee, and yet Ola is making it difficult for me to do so with their irrational rigidity. I tried calling their customer service number/call center, but that ended being a joke. I don't even think they have anyone on the other end.