Ola Cabs / Ani Technologies — ola driver cheated on all bills (increased distance, ride time and parking charges)

Address:

Nashik, Maharashtra, 422007

Please See my comments on Your service and driver issues which i already replied on a complaint to Ola([Ola Support] #[protected] but seems Ola executives are trying to save such criminal Drivers instead of Firing them from Contract.

It seems Driver (Driver name Jitendra ShantaRam) was not at all a good professional and he seems to be an expert in doing fraud and cheating customers. I booked a outstation cab to Saptshrungi temple from Mahatma Nagar, Nashik, and i got a estimate of 1573 Rs (approx) having a round trip of 138 KM. First of all Driver didn't come up for pickup at designated time (i.e. 9:45 AM IST) and came at 10:17 AM IST after several followups and on terms of the fact that i will pay only cash(and no Ola money/ Google Pay, etc). Later his Odometer was showing reading as 0 and not any realistic meter reading as it used to show for any other cab.
We reached temple at around 1:15 PM and it was straight forward root as no other route exists to that destination and we followed same(no deviation at all). We visited temple for 3 hours and then we were back at 4:15 PM IST and left from temple directly to my source point from where we started journey and reached around 7:05 PM IST (Which turned out more than expected timing of 8 hr and i am ok with additional 100 Rs charge).

During this trip Driver has manipulated all parking bills odometer reading and other things which i am explaining below:
I got estimated round trip of 138 km and actual round trip was 169 km which is impossible as we didn't deviate from route at all and i have been there from my private car 2 times and i know it is not 85 km. Most likely he did some manipulation with odometer reading during the time when we were at temple for 3 hours or he took some other ride in absence of me in that 3 hours outside of ola contract.
He took cash for Diesel refill (500 Rs) and parking etc which i don't think should be asked by customer before completing journey.
He stayed in parking for 3 hours for which parking charges were written at temple 50 for 2 hours and 20 Rs for further each hour(so parking charges were expected to be 70 Rs). But he charged me 150 Rs by showing forged bills which doesn't have car number etc on bill.
It seemed to me He was deliberately driving the car at very low speed (through out the journey at a constant speed of 40-50 kmph or even lesser than that) perhaps either he wanted to increase ride time or his car condition was worst.
Ultimately I had to pay 1983 for trip + 150 Parking Charges which is completely unacceptable. I was supposed to pay only 1573 the estimated charge + 100 for increased ride time (that too due to Driver lethargy) + 70 Rs for parking charges.
Please take necessary actions to revert my extra spent back and take action on driver so that he can't cheat any other customers.

Thanks
Anand
[protected]