Ola Cabs / Ani Technologies — ola driver took cash rs.274 and ola money postpaid did not get refunded

Address:

Kolkata, West Bengal, 700079

I have been an ola customer for more than 5 years. On 11 sept 2019 i took a cab from airport gate 2 to rishra. It was at 8.30 am. The driver said he needs to fill fuel and requested for cash. When i said i have already opted for ola money he asked us not to worry as the ola money will get refunded the moment we book the next cab. Which did not happen.
My booking crn : [protected] micro white zest driver nirmal sarkar.
I put in a complaint on ola help line emailed them and the response i got was appalling. Ola replied "post validating it was learnt cash was not collected."
Throughout these long 5 years there had been no such complain against any ola driver in delhi or kolkata.
Does ola think as a consumer we have the time and energy to call write again and again for a rs.274/-
The money amount is 274 only but these type of lying cunning drivers create very bad image for ola.
Such crimes give the driver to do more bigger offenses.
I hope ola wakes up in time and screen the drivers before recruiting them.
The payment mode should be changeable at any point of journey.
The driver should be encouraged to accept ola money. The driver to receive cash faster from ola so that they do not have to cancel rides or cheat customers.

I prefer email response.
[protected]@gmail.com
Hope to see a resolve and some positive changes in ola.

Swapna