Ola Cabs / Ani Technologies — request for refund of rs. 423/- to my ola wallet mbl no. [protected]

Address:

Ola cabs, Kolkata West Bengal, 712235

Dear Sir,
Yesterday I booked Ola cabs for traveling from Bally Railway Station to Kolkata Railway Station (CRN [protected]) with the ola driver Shri Shivpujan Kumar at around 11.10 AM. After 10 to 15 minutes of waiting with my sister, the ola cabs arrived. We got into the car and shared OTP. At that time suddenly he asked about payment method. When we told him about ola money wallet payment, he refused to go. He told that he can go only if cash is paid. As we are in hurry to go kolkata station and there were no ulternate option at that point of time, we agreed to pay cash. Barely one to two km of traveling, the ola driver stopped the trip and immediately Rs 423/- got deducted from my ola money wallet. After reaching of Kolkata station, the driver charged Rs. 423/- in cash. He did not provide any formal receipt however, I managed to obtain a cash receiving in white paper. The payment of cash Rs 423/- by me may be confirmed from the ola driver Mr Shiv Pujan having mbl no. [protected]. From my ola wallet also Rs. 423/- got deducted. In view of above, i request to the competent authority to make refund to my ola wallet having mbl no. [protected], of Rs. 423/- .