Ola Cabs / Ani Technologies — worst experience with ola about security and fooling people for fake money

Team ola,

I have booked ola outstation for 30th september to 2nd october (Register mobile number: [protected]) for planned holidays. We booked before two days in advance so at that end time we wouldn't faced any difficulty.

- here first issue started at 4.00 am we received call from ola support don't do payment through ola money give cash to the driver. We said it's fine. Within 5 min we got message your ride is cancelled in next ride pay cancellation charges. What is this here we didn't cancelled ride why we paid. What's the meaning to book in advance. We have to leave at 5.30 am in the morning but at the end time you people cancelled our ride. I called in ola support they said booked another ride.

- we booked another ride we called to the driver are you coming or not? He said i am coming withing 15 min we said it's fine. After 2-3 times called he was not moving on his place we waited around 30-40 min and got another message your ride cancelled.

- again i called to the ola support what's the issue if you are not assigning driver for advanced booking than why you are taking customer booking?

- after all we don't want to spoil our trip because it's our planned trip and because of you guys it's near to spoiled. We booked third time ola outstation we called driver he is coming in half around means we have to left of home at 5.30 based on our previous planned time instead of we got cab at 6.38 am. Almost 1 hour delay.

- here we start our ride we told driver take it from koregaoun park route without listening he directly took from camp area we already told him here stop car to pay tax he is in his mood he missed it and tax collector person following us on his bike after few kilometer of drive he caught and fined 200 bucks instead of 30 bucks.

- entire route through our mobile navigation we guided and arrived at our destination.

- more difficulties we faced while we were coming back we seen on google map express highway jammed with traffic no possibility to clear for long hours we told him take from national highway 8 but without listening he took expressway we waited almost 1 hour no movement. After few times few people broken divider and moving all vehicles to back to found another route. Almost 100+ kilometer increased and the way we are coming back to pune it's dark not safe for us.

- we should reach back pune almost 6 to 7 pm instead of this all crunches we reached at 12.47 am.

- the main issue wen we seen the total amount it's more shocking because before booking for approx 500 km for booking ola outstation was 5953. After discount coupon it was 5653. Here you charged us 8575 for 590 kilometers. This exceeding kilometers because of drivers mistake number of times he lost route and we were just roaming roaming..

- as discussion with customer support you charged us for 775 kilometer which we not ride. And you haven't mentioned anywhere if customer reaching 1 min late than you will charged us for next day's total 275 kilometers plus driver allowance of that day.

- does this your policy applicable in real time. How you are making fool to customer. Your executive answered mam your ride started at 6.00 am so before 6.00 am you should reach back. Means i have to leave at at 1 or 2 o'clock mid night and forcing driver please drive fast i have to reach at 6.00 o'clock. Else i have to pay for 275 km's * 10 extra.

- do you guys have any idea about it how we suffer in unknown roads wasted our money and time. The road was not safe for us because me and my husband only travelling that mid night.

- during the booking you haven't mentioned anywhere if hours exceeding you are charging for 275 km extra and one day of extra driver allowance. The this your policy works?

- i want my money back which you charged us and that was hidden charges. We very politely behaved with driver and we provided food to him being nature of human and you don't understand the client and cheating us.

- who is responsible for your # policy customer suffered, if any accident or some unsafe incidents happens during travelling.

- how you respond in our issue there is no such things you have seen for resolve read each and every points i have mentioned. And think twice before responding does it possible in real time with your policy.