Ola Cabs — CAB not arrived

Address:

New Delhi, Delhi

CAB not arrived inspite of previous booking DISAPPOINTING SERVICE This is in reference to the booking CRN 71409257 made by me yesterday night for travelling to railway station for 5.50 am for boarding a train at 6:45 am (Haridwar shatabdi). I received a message at 05.44 am wherein driver details were mentioned. I called at his mobile (Mukesh [protected]) 2-3 times but it was not reachable. Thereafter I called the customer care where he took my call in conference with another driver (Alam [protected]) which did not work because he was in Vikas Puri at that time and would take time to come to my home. While in the call he sent a message for a driver located in Tagore Garden extn (Mohinder [protected]). I called him but he said it will take him 15-20 minutes and cancelled my ride from his end only (it only takes 5 minutes to come from Tagore garden to our home that too in morning). Thereafter, I decided to take another alternative and not waste more time and booked another cab. There cab reached in 5 minutes and I went to station. It had caused me a lot of trouble in the morning. What kind of service you are giving to your customers. I also had your OLA Freecharge cab voucher of Rs.250 which obviously I was not able to use. Please don't offer such schemes if you cannot send cabs. Your worst service would have made me to miss my train today. I would not recommend your company to anyone even who supports you. Regards, Ishan