[Resolved] Ola Cabs — Charged without ride by ola cabs | |||||
The ride with booking No.CRN[protected] from Max Hospital Gurgaon to Sector -52, was charged from my ola money debited. Driver did not turned up for my ride and deducted the below mentioned amount from my a/c. I called up the below mentioned driver and he told me he is at home taking rest/sleeping and told me to book another ride. What kind of system Ola is operating that passenger did not board and ola started charging. What a wonderful app. Again I have to book another cab which dropped me at Janak Puri. I lost one hour in waiting for cab. From passenger they charge ride time or waiting time charges. If the passenger has waited for one hour for 40 minute ride, ola never pay a single penny to them. Without doing anything Ola is miniting money. I am sure this will also help Govt. to present this type of bills in High Court. Was this information helpful? | |||||
Aug 17, 2016 Complaint marked as Resolved the following literature has been received by email from ola support. You may please see:-
Richa Tyagi (Ola Cabs)
Aug 11, 1:02 PM IST
Hi Vinod,
Thank you for contacting Ola.
We are sorry to know that you were not picked up for the ride with booking CRN 340966902 and Ola money was debited. We apologize for the inconvenience caused.
We request you to ignore the invoice that was received for this ride. We have recorded your feedback and necessary action will be taken against the driver partner as per Ola cabs policy and procedure.
We would like to inform you that, we have launched the “Self-Serve refund mechanism” for start stop cases where the customer has been charged without taking a ride. Under this change, you will be able to request a refund from the option “Charged without taking a ride” in self-serve only for rides paid by Ola money wallet/voucher/coupon.
Request you to check the below steps:
1. Select the option “charged without taking a ride”.
2. Request you to enter the exact reason in brief statements.
3. System checks the eligibility.
4. Approves refund in Ola Money, if customer is eligible for refund.
I have also taken this up with the driver operations team, who will address this and necessary action will be taken against the driver partner as per Ola policy and procedure.
You are a valuable customer and we appreciate your business with us. If we can help you with anything else with regard to this trip, we will be happy to do so.
Thank you,
Richa Tyagi
Ola Support | |||||
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+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
I had booked a cab on on 28th Oct 2017... I kept calling the driver but his number was busy quite very long and i picked up different way of transport after me waiting for almost 15 mins without the respond of the driver... later i got a call from the driver I told him his irresponsibly over attending the call of the customer made me find another travel from another mode of transport.. This shows the drive is not giving importance to attend the call of a customer and busy with phone even after booking the cab the customer and after half an hour I received a text message from ola saying Rs. 100 will be charged on your next ride as cancellation fee. If you are charged incorrectly, go to support section on app and claim a refund.
Hence am giving a compliant to resolve this issue.
Priscilla
[protected]