[Resolved] Ola Cabs — Confirmed CRN 25490442 Olacabs | |||
my confirmed CRN no.25490442 booked at 5.31 pm evening on 3.01.2015 sat. booked through my system. message came to my e.mail. but till 9.30 pm. no message received to my mobile no.[protected]. Every time I tried to contact the ola cabs service centre. Always engaged sound. Unfortunately my daughter in law booked the trip through her apps. one driver contacted me time 21.30 ph.no.[protected] He told me that vehicle is at that time it was in central station. the driver told his inabilityto reach my home. WHAT IS THE PROBLEM WITH OLA CABS. VERY POOR SERVICE. IN THIS TRIP. FIRST YOU IMPROVE YOUR SERVER AND CUSTOMER SERVICE SYSTEM. THEN ONE DRIVER PHONE ME BY 22.01 DRIVER CHRISTOPHER MOB.NO.[protected] MY COUSIN SON HAS TO GO TO EGMORE STATION TO PICKE UP THE TRAIN BY 10.30 PM. SOME MAJOR ERROR HAPPENED IN YOUR SYSTEM, SERVER AND CUSTOMER SERVICE. PL.FEED BACK. HEREAFTER PL.ENSURE THE SENDING MESSAGE TO MAIL AND MOB.NO. IMMEDIATELY. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Ola Cabs / ANI Technologies customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Ola centralised booking service has to improve No co ordination they have to improve their system i.e server, feed bakc message to mobile no. and concerned mail id. Alawys busy tone or nobody is responding Olas cabs service pl.note and inform me to my e.mail [protected]@gmail.com. mob.no.[protected]
Reply
ola cabs poor service yesterday. my crn no.25490442. NO MESSAGE SENT TO MY REGD.MOB.NO.[protected]. MY BROTHER SON WANTS TO PICK UP TRAIN BY 10.30 PM NIGHT AT EGMORE STATION. MY QUESTION IS WHY OLA CABS CUSTOMER SERVICE HAS NOT SENT THE MESSAGE TO MY MOB. CONFIRMING MY REQUEST BOOKED TRHOUGH MY E.MAIL. VERY POOR SERVICE IN YOUR SYSTEM, CUSTOMER BACK UP, YOUR CUSTOMER SERVICE ALWAYS ENGAGED OR NOT GIVEN REPLY, IF AT ALL ANY BOOKING FROM CHENNAI FIRST LET YOUR OFFICIAL TALK IN TAMIL. FORTUNATELY MY DAUGHTER IN LAW BOOKED THE CABS THROUGH HER MOB APPS SYSTEM. YOUR OLA CABS GIVEN MENTAL AGONY, TENSION AND SHOOT UP MY BP. IAM AGED 65 YEARS OLD AND RETIRED FROM INCOME TAX DEPT. UPTO 5P M YESTERDAY I.E.3.1.2015 I WAS UNDER THE OPINION AND ALSO I TOLD EVERY BODY OLA CABS IS GIVING GOOD SERVICE TO THE CUSTOMER. BUT EVERYTHING WENT WRONG BECAUSE OF YOUR SYSTEM. KINDLY SEND THE REPLY IMMEDIATELY. ALSO I HAVE POSTED THE MISTAKE IN MY FACE BOOK AND ALSO I WILL GIVE PUBLICITY IN OLA CABS FACE BOOK. KINDLY ENQUIRE WHAT HAS HAPPENED IN YOUR OLA CABS ORGANISATION, . PL.REPLY. P.V.VENKATACHALAM [protected] E MAIL [protected]@gmail.com.
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