Ola Cabs — Dissatisfied Customer due to Cheating bad service nexus of charging more money unnecessarily

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New Delhi, Delhi

Dell - Internal Use - Confidential Hi, I am writing this email because of the HIGH dissatisfaction and felt cheated on this transaction. I am a regular customer of OLA cabs services and this has been a shock to experience. On this below mentioned day I was late to office and hence hired up your services. On the map the cab was very very near to my locality but while booking there was a message that there would be 1.6 x charges applied to find a cab faster. The message did not spoke about the peak price charges and just said “so that we can make more cabs available to you and continue to serve you efficiently” which meant the charges would only be applied if and ONLY IF the service don’t find the cab nearby and to make the cab available on priority it would be levied. I confirmed the booking which was instantly done and cab arrived in just in another minute. So there was NO SEARCHING. The cab was not having proper AC and there was NO COOLING. I continued as was getting late to office at the same time thinking, as the driver said that it would cool in sometime. It never happened and I reached office in Gurgaon in about 2.15 hrs. all in sweat. GO and check the condition of the CAB it was pathetic and stinking. I think this is a NEXUS of OLA cab services to levy unnecessary charges. My questions. 1. Why was to and fro MCD charges charged ? 2. Is there any logic in deciding the charges of the 1.6x of the total price? It just comes as double. In this case the charges come to be around 450 base rupees only and it reached to 800 which is almost double the actual cost of travel. I had taken ride earlier in the peak time and never ever paid more than 600-700 rs. Even in night travel too. 3. Are your people trained on calculations? Check my previous booking the charges were shortened by 300 rs because of wrong calculations. 4. What’s the calculation of ride time i.e. 1 rs per min? how is that calculated? If this is wait time then are you telling that the wait is more than the hour time? Answer my questions as this if not resolved would certainly be on all social sites and being the cases already on OLA this would be an add on as I certainly think that this is a cheap malpractices of your company. Regards, Alexander Paul From: Olacabs Booking [mailto:[protected]@olacabs.com] Sent: Monday, June 22, 2015 10:39 AM To: Paul, Alexander Subject: Olacabs invoice for CRN93482027 INVOICE NO.93482027 22 Jun, 2015 OLA Alexander Paul Thanks for using Olacabs TOTAL FARE ₹830 TOTAL DISTANCE: 33.09 km TOTAL RIDE TIME : 112.0 min OLA MONEY DEDUCTED 0 CASH PAID 830 FARE BREAKUP Base fare for 4 km: ₹100.0 Rate for 29.09 km: ₹232.72 Free ride time (5 min) ₹0.0 Ride time charge for 107 min: ₹107.0 Peak Pricing charge (1.6x) ₹264.3 Toll/MCD/TAX* (?) ₹125 TAX BREAKUP Service Tax ₹37.38 (Included in total fare) BOOKING DETAILS Service type Delhi, Cab, Mini Booking Date 22 Jun, 2015, 08:28 am Pickup Date 22 Jun, 2015, 08:32 am Booking Email id [protected]@dell.com Minimum bill of ₹100 for the first 4 km and ₹8/km thereafter. Ride time at ₹1 per min after first 5 min, includes waiting time during the trip. Total fare is inclusive of all taxes. Total bill also includes any toll, MCD or state tax if applicable.Click here for details. We levy Peak Pricing charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently. For further queries, please write to [protected]@olacabs.com This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www.olacabs.com. A Wing’ Sunteck Centre, 37-40 Subhash Road, Off. Western Express Highway, Vile Parle (East), Mumbai - 400057 Service Tax # AAJCA1389GSD001, Service Tax Category Cab Operator, PAN No. AAJCA1389G, CIN:U72900MH2010PTC240894 Tel: +[protected], Fax:[protected] www.olacabs.com ©ANI Technologies Pvt. Ltd