Ola Cabs — Driver Miss Guidance

Address:	122001
Website:	help.olacabs.com/support#!/home

Dear Sir / Madam, It was pathetic experience while using the OLA Ride. The reasons are- - As we were with Luggage we requested driver to come to us (all the taxis were picking passenger from our place only ), while he asked to come on his way to catch Taxi by crossing the road and coming out of station even though he took U turn. Only conclusion was that he has earned Rs. 30-40 extra by doing this and doesn't care of customers pain. - You may see that he has taken the longest possible route to come to home i.e. around 48 KMs while normal route is 35 KM's (Ref: Ola old Invoice No. CRN[protected], also as per google map). - Estimated time to reach home from Delhi Railway Station to Home is 67 mins, however occasionally it may take more as festive Diwali rush extra, but today estimated time was 67 mins only as per google map but driver took roughly 110 mins. .From the above you may understand that driver doesn't have any value of customer comfort, money & time which I believe is out of principle for company like Ola. In complete trip we realize that driver wanted to make his money and that was only motive and don't even value customer time.