Ola Cabs — Driver refused to drop at destination

Address:

Jaipur, Rajasthan

I had booked a cab for my son to be picked from Jaipur airport and drop at Manipal University. According to message received, driver Ram Dayal ([protected]) with white Toyota etios RJ14TD0155 picked up my son from airport and on the way to Manipal University told him that he cannot drop him up to his required destination as this beyond his city limits. I failed to understand if this was the case why driver Ram Dayal did not inform before start of the cab. In this regard no help was provided by OLA customer care[protected] representative. Finally, with lots of persuasion, driver had agreed to drop my son at his final destination at an additional cost for almost 10 kms.