Ola Cabs Gulbarga — Pathetic Service and arrogant attitude of CAB Drivers.

Address:

Gulbarga, Karnataka

I want to register my protest against the OLA Cab Services in Kalaburagi (Gulbarga). Since the launch of the services of OLA in Kalaburagi (Gulbarga), I am regularly using the services in Kalaburagi (Gulbarga) & in Bangalore too. Most of the time I came across with very pathetic service of OLA in Kalaburagi (Gulbarga) as well as in \Bangalore. Most of the time Cab will be in very poor condition and most of the driver will denies to switch on the AC. And will give some stupid reason. In few areas, Mostly driver will denies to serve also and will give some or the other reason. I have escalated it on several time to OLA CAB HELPDESK, but they will just put one mail (the same mail I have received every time with apology and ensuing me that next time it will be not repeated, But there is no improvement at all in the service). I don’t even understand why OLA people kept the HELPDESK and why they put services assurance mail if they don’t bother to serve better. It doesn’t make sense to have HELPDESK if you can’t help your customer. I am sorry to say but I am feeling sorry that I have recommended few of friends to use OLA CAB services, by inviting them I made them experience the pathetic service of OLA CAB. Today when I tried booking OLA Cab, No Driver was ready to serve. I did the booking 4 time and out of which First Guy refused to serve saying He is little far and he express his efficiency to pick me and later (But OLA maps was showing he was just 12 minutes away) When I said, I will wait you come and pick me. He changed his statement saying My Mobile battery is very low I can’t come and cancel the trip. Second Guy said he is 30 minutes away he can’t come (as again system was showing he is 16 Minutes away) when I said this guy that I can wait you come down, He also changed statement and he asked how many people will travel, My answer is 3 then he replied saying my Car is TATA Nano and I can’t occupy 3 passengers in my car as per OLA guidelines. Third Guys did the same but he was little polite to say no. Forth time booking landed to the same first guy this time he was very arrogant and he used some slangs (The slang I will not put it in the post as it is not at all ethical) to me and he trying to convey me that Once he said he will not then why I am disturbing. I think he must had drunk, as his voice modulation was turning out to be, anybody for that matter can even identify that he was drunk. Very sad part of the incident is even after calling to call centre and waiting there for complete 53 minutes I used AUTO service to reach to my destination. I don’t understand even after so many escalations by me, why OLA CAB people are not taking this seriously or these people must have been waiting for some accident to happen, then OLA management may OPEN their eyes….. This is very pathetic to register one thing While OLA is in service industry these people are least bother about what kind of services these people are offering to the People, Regards Ashish