Ola Cabs — No show & unwarranted behaviour

Address:	560084
Website:	OLA CAB SERVICES BANGALORE

Booked OLA Cab for 17 Oct'15 @ 8:15pm (Sedan vehicle) for pick up Santosh Apts, Lingarajapuram Blore and drop at Cantonment railway station. Booking was confirmed at 8:54 am on 17 Oct - CRN[protected]. Called at 5:30 pm I was told i will receive SMS on driver & cab details 30 mins before cab arrival.
I was to board the train at Cantonment railway station at 9:15 pm with my family. The travel was planned and booked on 8 Aug.
Waited till 8 pm for cab details and finally ended up calling customer care. The SMS was received at 8:08 pm with the assurance the cab is on the way and will reach pickup point at 8:15 pm. Driver: PURUSHOTHAM B White Toyota Etios KA01 AB3826 contact no. [protected].
8:20 pm no sign of cab or call. I called the cab driver to check in case he needed any assistance with the direction . He said he was near Hennur and is on the way (which is about 3km from pick up point). Between 8:30 pm and 8:50 pm i have made endless calls to customer care and driver. The driver was very ABUSIVE kept saying different locations and customer care was confirming he is on the way and will be at pick up point.
It was panic with 20 mins to reach the station and the driver say, " find another cab, I cannot come" and hangs up.
THIS IS TOTALLY UNACCEPTABLE!!!
What is the point of booking well in advance and the cab does not show and we are told to make alternate arrangements way past the committed time.
OLA I will raise the issue in consumer court.
You guys have put me and my family under tremendous pressure and stress.
We were at the risk of missing a train for a vacation that was planned 3 months in advance.

I WANT IMMEDIATE ATTENTION ON MY COMPLIANT AND A WRITTEN APOLOGY AND ACTION TAKEN FROM OLA ON THE CAB DRIVER.

If OLA cannot deliver the services, they should not be on the radar of "call taxis".

Those you have time bound travels - AIRPORT, BUS STATION, RAILWAY STATION, INTERVIEWS, EXAMINATIONS, DOCTOR APPOINTMENTS, ... SHOULD NOT TRUST OLA TO BE THERE ON TIME OR NOT SHOW AT ALL.

I have been trying to call the Customer care - Bangalore number - NO RESPONSE - horrible services...