[Resolved] Ola Cabs — Ola double charged - cash as well as ola money
I had booked ola cab in bangalore to travel from kadugodi to hebbal. The following details were sent to me.
Say ola to your driver ramesh ([protected]) for crn[protected]. Indica ka32b8215 to pick you up @ 11:13 am, 03 may. 1.6 times peak time charge is applicable on this booking.
Upon boarding the driver asked me to pay by cash and not ola money. I agreed. While driving, he was on phone most of the time and drove with a speed of 30-40kmph on outer ring road. But that is a separate topic.
The bill for the ride was 660. When i paid him rs.700, he said he did not have any change and left. When i went to ola app to rate the ride, it froze as usual so gave up. At night when i opened ola app, i found that rs. 660 were deducted from my ola money account. As per ola help page, they sent an otp to customer's phone to confirm payment but that never happened.
When i raised this to ola support, they refused to have taken any cash and closed the topic.
Complaint marked as Resolved May 4, 2016
Ola support helped to resolve this and has credited my Ola money account.
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