Ola Cabs — Pls making people pay twice for the same trip

Address:

Bangalore, Karnataka

I had my wife book a ola a cab to drop my parents off of at the yeshwanthpur railways station on 26th May 2015. My wife recharged the ola money account so that my parents don't have to pay. (Trip Details:driver Kantha raju S C ([protected]) for CRN85849175. Red Ford fiesta KA 01 AA 8907) At the railways station the driver demands money from my parents telling them that ola money did not work. He collects money from them and does not give them a bill. Ola conveniently deducts the same amount from ola money account (Rs 396). I ended up paying twice for the same trip. I called their help line[protected] on the same day. They spoke to the driver and assured me that the money will be returned in 48 hrs. When the refund did not happen, I called them back on 29th may 2015. This time the help center guy pretended to raise a complaint (complaint number:2304854). You do not get an sms to indicate that a complaint has been raised, which essentially means that it's probably not. My advice ola money is bogus and does work well. Do not use ola money, or you will suffer the same fate. I wonder how long ola will keep cheating people