| Address: OLA experience center, Uluberia |
Nature of the Complaint:
I am raising a formal grievance against Ola Electric Mobility Pvt. Ltd. regarding a severe delay in service and lack of resolution for a critical issue with my Ola S1X electric scooter.
The vehicle was submitted to the Ola service center over 20 days ago due to a malfunctioning Battery Management System (BMS) board. I was informed that the BMS board needed replacement. However, despite repeated follow-ups, there has been no progress, no timeline, and no transparency from Ola’s side.
Escalation History:
I have made multiple calls to Ola customer support.
I have sent several emails to Ola Electric’s official support channels.
I have also escalated the issue publicly on Twitter, tagging Ola Electric and its CEO, Mr. Bhavish Aggarwal.
Despite these efforts, the only response I have received is: “Our team is working on it”, with no actionable update or commitment.
Concerns Raised:
Battery Degradation Risk:
The scooter has been idle at the service center for over 20 days. Since the BMS board is a critical component for battery health, I am deeply concerned about deep discharge or permanent battery damage due to lack of maintenance.
Lack of Transparency:
Ola has failed to provide a clear timeline, written assurance, or battery health report. This reflects a serious deficiency in service and a lack of accountability.
Misleading Advertisement:
Ola Electric promotes its scooters as being backed by strong after-sales service and quick turnaround times. My experience contradicts these claims, which may amount to misleading advertisement under the Consumer Protection Act.
Relief Sought:
I request the following actions from Ola Electric:
Immediate replacement of the BMS board and return of the vehicle.
A battery health check and replacement if degradation is found due to the delay.
A written assurance regarding battery condition and service quality.
A battery health report at the time of delivery.
Compensation for the inconvenience, mental stress, and loss o[censored]se of the vehicle.
Was this information helpful?
Post your Comment