[Resolved] Ola Money — fraudential money from my father's sbi account has been debited on 29/7/2017

Arpita Mohanta

from Guskhara, West Bengal

Address:

Khordha, Odisha, 751003

Dear sir,
Fraud has been done by the cyber criminal by asking details about debit card. He has debited money by asking atm debit card number from my father's saving account costing rupees-9700/- payust[protected] at ola money zip cash txn[protected] thr sbi 0459 & rs 9, 999 a pos payust[protected] at ola money zip cash txn[protected].. Could please find out the account holder and block the number so people further wont face problem.. And can i get a refund of the money that is transacted, we have lodged a complaint in the nearest police station
Regards,
Arpita mohanta
[protected]

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Sep 1, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Ola Money Customer Care's response Ola Arpita,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money