Ola — ola credit charged for 8 hours when i could only use that for 3 hours due to driver's fault.

Address:	Kolkata, West Bengal
Website:	www.olacabs.com

Inspite of putting complaint for the car booking number crn [protected] for 4 times via phone, via email from
May 3, 2018, why are you not able to solve the issue?
Ihired the cab for 8 hours. After dropping me at a place,
When | called up the driver to pick me up again, he told me
That his car got locked from outside and was unable to stop
The trip or pick me up. I had to hire another cab with high fare
To pickup my small kid from the bus stop wherel found him
Crying all alone as i got late because of your careless driver.
Who is responsible for the following?
1. For the car getting locked from inside
2. For getting another ola with higher fare
3. For getting late to receive my son
4. For the overall change of the schedules
5. For charging me rs 1849 in ola credit when i could only
Use the car for just 3 hours.
6. For returning me only rs 336, when i should get back the
Money for 5 hours which i couldn't use due to your driver's
Fault.
7. Your credit department is asking me to clear the fraudulent
Ola credit charge.
From my first pickup point till i called up the driver, i had used
The car for 3 hours then why did you charge me for the whole
Trip?
Please reply asap with proper solution and not with any false
Assurance.

Why are they charging my ola credit wallet with rs 1513. Why are they not waiving off the amount from my wallet. Charge me for using your car for 3 hours only. Why should i clear ola money wallet with your rs 1513 in full added to my ola credit wallet