Ola — ola money and fraud transaction ola # crn [protected], ola complaint no.#[protected]

Address:

560090

Incident: on 02 june 2018, at around 11 am, myself and family were travelling from bangalore international airport to chikkabanavara (Our residence) and we opted to travel through ola and booked through my wife’s mobile no. [protected], payment opted through debit card thus receiving a ola booking reference # crn [protected]. The driver (Mr. Mahindra, mobile no.[protected] after picking us from airport and travelling for a while told us that he does not have an option of accepting money through ola money or through other online modes and insisted that we pay through cash, and further threatened us to get down mid way and book another cab if we do not agree. On my enquiry to the driver, that the amount shall be shown as outstanding in the mobile app if we don’t pay through online, he successfully convinced us that he does not have ola money / online transfer linked to him and the ola team would reconcile and reverse our amount within 1-2 working days, further he also cited other customers as an example whose money was reversed in the same way. Having no other option after our tiresome travel with children and with all due trust on ola’s service and not being aware of the everchanging ola’s business model with their drivers, we agreed to pay the cash

After reaching my residence, i paid him full cash in denomination of rs. 500, 100s and 10s, for a total amount of rs. 713 as per the invoice generated but till date the amount is outstanding.

Current status : on telephonic conversation with ola customer support on 06 june 2018, they have are mentioning that driver has denied accepting cash, while we try to reach the driver, he purposefully avoids us by either stating that he is busy or does not respond to my call. We also requested ola support team to have a conference call with us and the driver, but was firmly rejected, hence, we assume that ola is not transparent and un-ethical in their business with their customers thus engaging and encouraging fraudulent practices along with your partners/drivers without verifying the background of the drivers.