Ola — Paid the bill still shows Payment Outstanding

I took a ride from Delhi airport to my home in Dilshad Garden. I made the payment in cash to the driver. In spite of this I see “payment pending” for last ride. Here is the CRN: [protected]..

After submitting complaint to OLA they responded that: Post validation, it is confirmed that our driver partner has not collected any cash, Hence we are unable to provide to remove the outstanding for the ride.

Why will the driver let me off board the cab if I don’t make the payment. Ola support marked the complaint as resolved without validating with me. They don’t use common sense and trust their drivers more than their customers. Same issue has occurred with my wife’s account. So either OLA is a fraud or they have hired frauds to drive their cabs.

Kindly look into this and remove payment outstanding status from my account.

Ravi