[Resolved]  Ola — payment deducted twice they are not refunding

Address:

1204 Madanpur Khadar Pocket L Sarita Vihar, New Delhi, Delhi, 110075

Date 04 Jun 2019
CRN [protected]

I booked the ride from Mumbai International airport to Kalyan and used Debit card as a mode of payment and when ride start we have to make the payment before completion of ride else it will ask for cash
I tried first attempt and payment was successful but ola was still asking to make payment SO I tried again (Since i don't has cash that much to avoid cash payment) and this time again payment was successful and ola stop asking money in app.
I reached to destination and make the call to ola and inform about incident they told me over calls that it will be refunded within 7-10 days
but even after 10 days there was refund from there side .
I called them again and this time they took complain but none action taken against that.
3rd time again i call them to ask for update, they had no clue so again i explained everything and they ask for bank statement screenshot and i send them all required things.
yet No action and no update recived from there side.
4th time again i call them they said they require screenshot to take anyaction
I provide him the ticket no that contain screenshot and then call cut from there side.
5th Time again I call them to ask clearly weather they will refund it or not they said they are transferring issue to higher authority they will look into matter yet no response recived from them.
Today I again call them for update there executive opens a fresh ticket for this issue.
Ola just wasting and harassing me instead of refund.
Please I need refund amount along with compensation that you wasted my time and efforts and output was zero.
Even there response on mail or copy paste they don't even read that payment is not refunded from last 15 days
and sending me mail that it will refund withinn 10 days of deduction.