Ola Cabs / ANI Technologies Complaints & Reviews

I (Fino id: 3454zmn) taken a cab from ola on lease and become ola partner. My cab was breakdown in april'19 and my driver took that cab honda service center peeragadhi. Honda service center incharge told us that there is problem in engine so it will take around 2-3 months if ola gives their approval in time so you people go to ola and ask for other cab. We met mr. Amit an ola employee in sector 18 gurgaon office however, they haven't answer our query and we are still waiting for new cab to be alloted and start working. When i asked amit to refund our deposited amount he said that your rs.11000 would be deducted as your are cancelling it earlier than the agreed lease term. We are very annoyed as they are not able to provide us the new cab in place of the breakdown one and also deducting rs.11000 from security if we talk about cancelling the cab

We also raised the request o[censored]nauthorised dry run charged on us. They told that they will be refunded within 20 days however it's around 2 months and we didn't received that as well.

Please help us on this at the earliest

Thanks in advance.

Today i hv booked ola with mini ride. The driver had cancelled the ride. I have to go station. Instead of accepting when i hoti book new ola it shows 50 rs cancellation fees. It's the fault of driver. This is ridiculous behaviour 2 nd tym. Fist tym i haven't complaint but this tym it is very absurd behaviour and response without any mistake instead of ola driver complaint you are charging customer. This is so much stupidity to gain money from customers. Pls solve this issue otherwise i would ban the ola app.

I booked Ola ride from Satyam apartment vasundhra enclave to Laxminagar Metro Station. I got confirmation msg and got the no. Of concern driver, I talked to him and told about the exact location.
He told me he is coming within 5 to 10 minutes, I waited there for 20 minutes, called many times but he didn't receive my call. After sometime I checked my ride details, suddenly got that my ride has been cancelled without any reason...i m actually mentally harassed by the act as Ola driver did with me... Kindly take necessary action against that driver and also intimate me...My profile I'd is [protected]...cancellation CRN [protected]...Driver's name is satvir
With regards
Rishav

Dear sir
I would like inform you.. I have booked ola cab
Vehicle num UP32KN 7574
Driver is mustak ahmad
Mob[protected]
Driver told me I can not go your drop place bhasin brother aminabad bcz over their traffic and takes full amount.. So kindly I request you to takes action against ola driver mustak ahmad...I m very shocking your service sir

Your cust
Parmendra

This complaint is towards unethical cancellation of share ride in Ola. Yesterday I have book a ola share ride at around 10:55 am for my office. The driver name was Md Shabbir (+91-[protected]) having white Xcent. After booking the ride I called the driver which he picked up but he was just telling hello hello might be due to call error. The pick up was showing to be around 11:17 am and as he car was moving to my direction I thought to wait at my pick up location. As I was ill I called the driver 2 more times but he didnot pick up the phone. At last I found that after coming nearby to my location driver cancelled the ride.

This practice of driver was highly unprofessional that too when the temperature is around 40 degree celsius. Then I call at support, the Support team made a complaint against the driver, but when I asked how will I get feedback of such complaint he replied that action are taken internally. He further said he will try to book share ride for me which after trying he said that no share ride is there at my location. He then asked me to try to book Ola Micro or Ola Mini which when I tried showed a fare of Rs. 483 as against rate of Rs. 137 in share ride.

I could not understand what kind of support is provided to customer who are aggrieved by such unprofessional drivers on daily basis.
If customer care is taken by the service provider, then why couldn't a ride in Ola Mini or Micro could have been provided at normal fare rate instead of such 2x 3x surge.

These kind of problems are recurring on daily basis and no action are taken by Olacabs.

From
Dr. M.A.Padmanabha Rao, PhD (AIIMS),

Former Professor of Medical Physics

114 Charak Sadan, Vikas Puri, New Dellhi 110018,

[protected]@gmail.com, mob: [protected], [protected]

Sir,
1. Please peruse the Table submitted herewith. Note that I have credited money Rs 1999 in November 2018 and once again Rs 1999 in December 2018 into my wallet maintained my OLA taxi company. Total money deposited ny me in 2018 in my wallet is Rs 3998.

2. Total money spent for taxis from my residence at Vikas Puri, Delhi is Rs 2426.

3. Balance of money in my wallet should be Rs. 1572.

I have spoken a number of times to staff of OLA taxi company when they contacted me by phone at Bengaluru explaining that I have still Rs 1572 in my wallet with OLA.

Complaint or what is wrong with OLA

Their accounting wrong. The staff members are not caring to refer their data available in internet given in the form of Table by me here. Ola Company has created a figure and forcing me to pay Rs 1290 along with interest. They say, you (me) have not paid post-paid amount for the taxis used. They do not provide a list where I have used their taxis. Frankly speaking, every time I used their taxis, automatically the amount due was deducted from my wallet. Otherwise, I have paid in cash.

They argue that I have to pay for post- paid, which is NOT TRUE. I have argued that no taxi driver will allow leaving taxi without paying the fare. But they do not listen. And they continue to harass me by e-mails and phone calls.

My money Rs 1572 in my wallet under OLA is seized illegally by OLA.

CONCLUSION: 1. My money Rs 1572 is seized by OLA and is not being shown by its staff. 2. In addition, OLA is asking me to pay Rs 1290. That means I have to lose my money of Rs 1572 in wallet and I have to pay extra Rs 1290, making a total loss of Rs 2862. THIS IS CLEAR CASE OF CHEATING BY OLA.

Attachment: Please peruse JPEG photo sent herwith as Table showing OLA taxis used and payment already paid by me.

I am facing issue with OLA cabs continuously for 3 times.Initially when I hired OLA, the driver came requested OTP and then refused to go to my destination.2nd time the driver requested OTP on call telling that he is near to my boarding point.I gave him OTP and he asked me to wait at the boarding point.Later on I received a message about completion of ride and requesting for money.But the driver did not come.Now Today again(21/06/2019), I booked the cab and the driver called me and said he cannot come to pick up.

Dear Sir/Madam,

This morning my husband booked an Ola cab to satellite bus stand from Rajajinagar. While leaving, he forgot to take the Nike shoes and left it in the cab. We contacted the driver of the Ola cab and informed him. He said whenever he comes to that side of the town he will give it.

I am requesting you to kindly call the driver and remind him once again to return the shoes today itself. Driver's number is [protected]. Please assist at the earliest.

Best Regards,

Swetha Pai
[protected]

Today I booked OLA cab to go to airport i.e. from Thane to T2 terminal. waited for car for long time. When I called driver he said he is in Goregaon and can not come. I was very upset with the driver and driver cooly said "sir kya karu nahi aa sakata" then he said "Aap ride cancle karo" that means I will pay cancellation charges? on top I had to book another OLA waited for new car for 40 minutes in this process I got late and missed my flight form Mumbai to Ahmeadbad. on top I had to pay Rs. 2000 more for new flight booking.

Since morning I am trying to call your call center no one is picking up my call its almost 8 hours I am trying to reach to you.

I need compensetion from OLA. and need OLA management should look into this matter and get it resolved as per my satisfation.

Regards
Shrirang Date

Dear Sir

My vehicle DL1ZB8073 ( Hyundai xcent ) is Ola attached vehicle, and his driver Nakul kumar is criminal and absconding with vehicle
we have complaint his GTB Enclave thana New Delhi, you can confirm to GTB thana about Nakul kumar, his is characterless driver, we have request to you please this vehicle remove and help me arrest nakul driver his current location share with GTB police station, NO. IS [protected], police man is searching to nakul kumar driver

driver details given below mention

Nakul kumar
mobile no, [protected] [protected]

Pls he me arrest this driver and contact me, my no. is [protected]

Regards

Dinesh Kumar

Ola customer support is totally inactive. Recently i had an issue where i was travelling in Kerala, The driver that was appointed for my pre scheduled ride asked for extra money and threatened me, he was neither leaving nor cancelling the ride. Being at outstation i felt really insecured with my family. I tried calling in all there customer sevice numbers but came to know they have blocked all these numbers now. So, only option left for me was to report about the incident through app, which is a mess. Eveytime it is showing error. Till now i am unable to report about the incident. If this is the case then how am I supposed to feel safe while the company itself doesn’t want communicate with the customer???

1. I booked a ride through OLA App from Hotel Sivaranjani, Hosur to State Bank of India, SME Branch, Mookandapalli at 9.37 on 20.06.2019. The driver just called me and cut the call. Though I tried back he didnot pick up my call. When I was trying to contact him again and again, at 9.48, I received SMS from OLA reading "Rs. 50.0 will be charged for the cancelled ride. In case you are charged incorrectly, tap to go to support section and claim a refund".

As I have not cancelled the trip, sure, I am charged incorrectly and hence please refund the amount.

2. On cancellation of the above trip by the Driver I have again booked another ride with the Company at 9.59 am . Now the present Driver contacted me and claimed Rs.50/- more than the bill amount. I told him that I will pay only the bill amount and requested to come to take me and he came. At the end of the journey he insisted for extra Rs. 50/-. I told him that I will complaint to the Company. He told that there is no problem. At last to avoid any clash I paid Rs. 180/- (Rs.84/- for this ride plus Rs. 50/- for the unaccomplished ride cancelled by the previous Driver and Rs.46/- additional amount claimed by the
Driver for this trip)

The incidents are very humiliating. I request that:
1. Please refund Rs.50 charged by the Company for the trip cancelled by Driver. This has to be recovered from the Driver who cancelled the trip.
2. Instruct your Drivers to charge only the amount which appears in the bill.

I have been using OLA to a fixed destination on a daily basis since 13.05.2019, wherein I travel from home to office and back.

I have two cell numbers – [protected] & [protected], and usually I use the first number.

On 07.06.2019, as there was some issue with my first number, I used the second number to book the cab from office to home. Whenever I book a cab, I first check the fare and then book the cab.

On 07.06.2019, I checked the fare, which was Rs.346 and confirmed my booking, but when the cab was allotted to me, the cab details were displayed but not the fare, which is never seen before, and hence, I immediately called up the customer care, and when I enquired, the executive informed me that the fare is not displayed and would be displayed once you complete the trip. To my shock, when I completed the trip, the fare was shown as Rs.1080.00, instead of Rs.346, which was shocking, and as I did not want to penalize the cab driver, I just paid the amount displayed and let the cab go. I immediately called up the customer care, and the executive informed me that the information provided by the earlier executive regarding non-display of fare is incorrect and you should have cancelled the trip, but as the cab had already arrived, I just rushed, as I NEVER THOUGHT THAT OLA WOULD CHEAT ME.

Please go through the synopsis of this case and check all the facts and arrange to refund the amount of Rs.730.00.

The trip booked by me on 20.06.2019 was cancelled by the Driver. He just called me and when I picked the phone the call was cut. When I tried back my call was not accepted. Immediately I got the message from OLA that Rs.50/ will be charged for the cancelled ride. The I had to book again for my intended journey. This jorney I have completed by 10.08 AM (CRN[protected]).

As I have not cancelled the ride please refund the amount.

Date 04 Jun 2019
CRN [protected]

I booked the ride from Mumbai International airport to Kalyan and used Debit card as a mode of payment and when ride start we have to make the payment before completion of ride else it will ask for cash
I tried first attempt and payment was successful but ola was still asking to make payment SO I tried again (Since i don't has cash that much to avoid cash payment) and this time...

On 18 th June i booked an ola cab from EC road to mohkampur dehradun at 3.30 p.m. .CRN [protected], Driver's name Manoj Gaudiyal. The app showed the pickup has arrived..I called him several times.he didn't pick up the phone, finally at the fourth call he said his car has puncutered. He won't be able to go. Neither did he call me nor could I l
ocate the car.l waited for 45 minutes yet i was the one who was charged 50 rs as cancellation charge. Why I as a customer has to pay the cancellation fee when it was cancelled from the driver's side?

I ordered an Ola cab at around 16.15 on 18/6/2019. I immrdiately telephoned to speak to the driver as I realised it would arrive too early. I cancelled the taxi and told him I would book one later.

A few minutes later I received a message stating that my taxi had arrived. I called the driver and asked why he had still turned up after I cancelled. It was only then that he told me that he wad unable to cancel and it was down to me to make cancellations. I have been charged a 4 pound cancellation fee and would like that put back into my account as a matter o[censored]rgency.

Also, I have booked taxis with Ola cabs and received messsges stating that the driver has cancelled... Really???!!!

Hello Team,
I've booked the ride on 12th June from Mumbai to Pune.And after giving the start OTP I asked him to close the AC but he wasn't ready for that for the whole journey.After having a discussion for about 35 min with him and Ola customer support i decided to pay the amount without taking the ride to him as driver was too stubborn and rude as well.I paid the whole amount to driver and inform ed the same to your customer support guy as customer support was on call with me during the whole incident, and ask the support guy to raise a complain that ola will refund my amount to me which I've paid to the driver just to get out of that toxic situation. But the driver is now denying that I've paid the amount to him and because of that ola is not refunding my money..I request you to please look into the matter and refund my money

Sir, OLA cab on 10th May 2019 showed in app 226 rupees from source to Destination whereas it charged 677 rupees after getting down from the trip.
Source: BJ-20, Sector-2, Salt Lake City, Kolkata-700091
Destination: Howrah Railway Station, Howrah, Kolkata
Distance between source to Destination: 11 KM approximately
How and why OLA cab app charges and cheats continuously to customers.

Date : 19 june 2019

CNR no : [protected]

I had booked ola cab on 19 of june.. i booked cab from yeshvanthpur station till yelahanka. when i booked my ride the amount i hade to pay was 357 and after reaching the ola driver charges me 537. he dint come to the destination where we asked him to come and he changed the root too.

Driver name Ravi Kumar BM
Driver PH NO [protected]