Ola Cabs / ANI Technologies Complaints & Reviews

Hello Team,
I've booked the ride on 12th June from Mumbai to Pune.And after giving the start OTP I asked him to close the AC but he wasn't ready for that for the whole journey.After having a discussion for about 35 min with him and Ola customer support i decided to pay the amount without taking the ride to him as driver was too stubborn and rude as well.I paid the whole amount to driver and inform ed the same to your customer support guy as customer support was on call with me during the whole incident, and ask the support guy to raise a complain that ola will refund my amount to me which I've paid to the driver just to get out of that toxic situation. But the driver is now denying that I've paid the amount to him and because of that ola is not refunding my money..I request you to please look into the matter and refund my money

Sir, OLA cab on 10th May 2019 showed in app 226 rupees from source to Destination whereas it charged 677 rupees after getting down from the trip.
Source: BJ-20, Sector-2, Salt Lake City, Kolkata-700091
Destination: Howrah Railway Station, Howrah, Kolkata
Distance between source to Destination: 11 KM approximately
How and why OLA cab app charges and cheats continuously to customers.

Date : 19 june 2019

CNR no : [protected]

I had booked ola cab on 19 of june.. i booked cab from yeshvanthpur station till yelahanka. when i booked my ride the amount i hade to pay was 357 and after reaching the ola driver charges me 537. he dint come to the destination where we asked him to come and he changed the root too.

Driver name Ravi Kumar BM
Driver PH NO [protected]

Hi My name is Ajinkya and i book a ola cab on 13th june 2019 for for malbar hill the charge shows 734/- rs. after reaching destination i paid 734 but the invoice given by your side is only 588/- what about my other money i have to show this bill in my company due to your incorrect invoice my company will not trust me further. i have already raised complaint against it but still there is no any response from your side, so i will suggest who is reading this dont go for ola its a worst service.

Ride was booked around 7.25 pm and driver cancelled the ride after making me wait for 30-40 minutes which eventually destroyed my travel planning. I didn't was informed by driver even when I called him just 5 minutes before when he cancelled the ride.I am at a loss to attend my office for one day. I should be compensated for this. Booking ID - CRN [protected].

It was 19th of May 2019, my family was planning an outing at Imagica, We were not aware that Rental Cabs do not go Imagica, we called at OLA Support and requested to change current rental to outstatton which they were not able to do and asked us to Cancel current ride. for this ride I end up play 3210. ts being approx 1 month till date amond is not refund, i am following up alternate day and I am assured that amount will be credited but nothing is happening Do we at this digital era take 1 month for refund Ideally this should have taken 7 days - which include approval from finance, Audit etc.. but yet no resolution serious disappointed

I am not sure if there are any rules, regulatory body were in we can complain these unjustified harassment.

Dear Sir/ Madam
This is to inform you that, myself the regular customer of OLA, If you think please track my traxn([protected]).now a days I am facing a problem after booking, only apps show prime car avail able 4 min but car reach 15-20 min when I am cancel then rs-50.00 is chargeable in my next ride.this is not acceptable..this is your problem for not avail able car.Because there have no log time in my hand for waiting a car.Please rectify the matter other wise we shall decide other cabs.

Travelling from Bengaluru airport to Hebbal. There was no traffic. Reached 25 min before estimated time. Was charged double the amount for toll. Toll is 90, was charged 180. The parking fee was also double. Bengaluru airport parking fee is 100 for 2 hours. I was charged 200. This is scam by ola. While going to airport also I was charged toll for both sides. Then they pick customer at airport and charge them twice as well. No customer support to help with this. Pathetic service. Why show fare when you are ultimately going to charge as you wish? Ridiculous service. Uber at least responds when we complain. Customer service is where the difference is tremendous. Ola customer support is the worst experience.

I have had a horrible experience with them just happened that I was quoted an estimated price and I had ti pay way above the estimated price without taking any detours and without heavy traffic !!! It is ridiculous !!! For a trip from pushp vihar to Oxy Homez is nearly a ride of 900-1000₹ max. But after that they are showing that I had to pay 1432₹!!! Not only that, when I complain on the ola app, , all I get is a message saying they cannot help!!! I wish the authorities bring these people to task for taking undue advantage of the public !!! I Would NOT RECOMMEND Ola to anybody ever !!

CRN [protected]
I booked this ride quite a while ago for my mother from Mumbai airport to khargar navi Mumbai. I booked at the fare rs680 but when it stopped it unethically showed rs1125 without even adding stoppage or changing route other than shown by their app.
Their driver was so rude and was in so hurry that he started yelling at my mother to pay rs1125 because its far from airport and 680 doesn't cover his costs. She suspected that there is some cheating done by them but she is not much aware of the technical things so because of the harsh behavior of driver she paid rs1125.
On my phone that was showing 680 and when driver stopped the ride and did something on his phone and it was showing 1125. This is unethically taking money from the consumer.
I reported the issue on the company's app couple of time but they are not responding to it and mark the issue resolved on their own without even solving it.
Such misleading practices are very DISAPPOINTING and heartbreaking. My mother came to Mumbai for the first time and this cheating happened which made her so reluctant to even again go in cab.
OLA cabs should be much more careful in treating the consumers.
Rather than reimbursement they are just saying they cant refund the extra amount because it was paid in cash.
So if paying in cash creates problems they should remove that option from their app. They cant even justify and rectify their own technical fault and just take money from the consumers because of their own mistakes and then blame it on customer that they paid extra.
Its their technical fault and they should resolve it rather than blaming consumers.
And must teach their drivers how to behave with the consumers.
Must reply to the issues reported rather than marking it resolved without intimating the customer.
I need you to look into the matter and help against such cheating practices.

I booked a cab on 15.06.19 from Chennai Tambaram Station. To Rams habitat OMR Road around 4 am. Ola allotted 3 cars and they cancelled one car. Second car driver talked to me and came to boarding point. The third car driver talked to me and asked me to cancel the trip for which I refused as I have not booked that drive. The driver of third car on his own cancelled and I received a msg for cancellation charges of Rs. 50. Immediately on completing my trip I informed in the option box abt this and requested to remove the penalty of Rs50 for no act of mine. Unfortunately no steps were taken by you and for my trip from Rams habitat OMR Road to SAveetha pupil school on 17.06.19 I was asked to pay that penalty of Rs 50 and I also paid it. I request you to kindly consider that. 'for no fault of mine I was penalised by OLA for Rs 50. I very much annoyed and I request you to consider and refund Rs50 to me or ADJUST DURING MY NEXT TRIP.

Thank you.

I booked an OLA cab on 16 June from Lal Kuan, Ghaziabad to Jawahar park, Sahibabad for my brother from my office and that time estimated price was showing 242 rupees in app. When my brother reached at his location after that he needed to go WSM Mall, Mohan Nagar, then i was trying to book another OLA cab for him and that time price was showing 143 rupees for another ride but OLA's driver suggested to my brother that same OLA cab can be updated for another ride and he can continue with the same OLA cab. As per the OLA cab driver's suggestion i added route in OLA app but when my brother reached at WSM Mall, Mohan Nagar then he said that you have to pay 743 rupees. My brother called me and informed about the same then i talked with OLA's driver and i said i will not pay this bill because total approximately amount was shows 242 and 143 it means i have to pay 385 or 400 in round figure but you are charging 743 for 30KM. It is more bill, so now i will pay only estimated amount otherwise i wants to talk with your any senior person than he said i don't have any senior person's contact and you have to pay the amount which is showing in my bill otherwise i'll call the Police. I called 2 times OLA's customer care but no one picked my call then I paid the bill in compulsion and for my brother's safety.

Hello there,

I am Vrushali Shirke, I am from Pune, I am working in Exceptionaire Technologies pvt ltd Baner Pune. Lives in Ravet Pune.

I had tried to book ola cab using my mobile number - [protected] but there is error occurred - your account number is blocked please contact customer care. I am not able to book any cab using my mobile number

Please help me, I need ola cab for 1 month as I am 7 months pregnant employee.

Thanks In Advance.

I booked a cab for IGI T3 today and was shown 455 on my screen but when I reached my destination they charged my 794 for no reason. When I contacted them they didn't answer me and ignored my problem. When I called them they told me that it got increased but they didn't inform any of those beforehand. Then he kept me on hold to transfer it to higher officials which was waste of time and told me there is no one available for you. So We will call you after some 4 hours.

This is totally unacceptable from them, if someone books a cab for 500, do they need to be prepared to pay 2000 also because the price might increased. This totally disgusting.
After that also the Cab driver had some cylinder in the car because of which my luggage couldn't fix and we 4 members had a really conjusted ride that for 800. I really want this issue to be sorted out because this is against their policing of serving the customers for so called best.

Regards
SAKSHAM ALAG
[protected]
CRN NO:- [protected]

Hi I am GArima Srivastava- 1516 Ola ID

I had been writing to ola but not receiving any solution.

I have to put my reimbursement to my company. I had traveled from Mumbai to Delhi between 15 May to 24th May.

When i opened my history, the invoices got disappeared from 14th May 2018 to 23rd May 2019.

14th May 2018 I was in Bangalore and it shows there but in between history got disappeared.

also, My 2000 OLa money Wallet amount also disappeared.

ISSUE SCREENSHOT ATTACHED.

PLS RESOLVE THIS ISSUE ASAP.
I NEED MY INVOICE HISTORY IN MY ACCOUNT AND IN MY EMAILS.

Hello ola
I m shobhraj from nagpur yesterday i was book ola at 10 pm maa ganga celebration to Whitefield appt somalwada ola driver come at my placeand call me and ask where we go i said will so somalwada and he said he dont go there u cancel the ride and he talk very roodly drvier name aniket durge my booking id is CRN [protected]
PLZ do action immediately

My name is dushyant I took a ride with ola from mayurvihar to Gujranwala town model Town they charged me 500 for 20km which is generally 250 rs . I have been travelling on the same route since an year now they never charged me 500 for the same I hard a word with there executive but he was not listening to me . This is such an unprofessional behaviour by such big company

Crn [protected]

Dear sir /madam
Today at 10 pm I booked a ola mini car, I got ride details driver name is Ajay Kumar s vehicle no is KA 64 3022, driver come to location he said I am not accept the ride I didn't have any details, how it possible? I said to plz cancelled the ride I will book another, he said no he don't have details, if I cancelled the ride I got fine amount what can I do now? Still now showing ride details please solve this problem as soon as possible.

Dear Sir/Madam,
I had booked ola cab from Secunderabad to Rajiv Gandhi International airport Shamshabad on 10/01/2019. Driver has cancelled ride without informing me about it and for the same reason I couldn't book further ride over ola mobile application because that incorrectly charged cancellation fee. This is not ethical way to charge customer without any reason. Your customer care executive could not able to solve this issue because of delay in claim. I think this is not a valid excuse. Just because of ride cancellation by driver you are charging customer extra on next ride. I can understand this charges, if customer cancelled the ride without informing you or not on the valid grounds. I think company is so biased with the customer in this issue. Hence, I request you to resolve this issue and oblige the customer.

Sir this is Mayuresh salvi . I have got a worst experience rite now. Actually my niece exam was there i booked a ola cab hyundai xcent. Driver name Amol Bhatlavande. CRN [protected]. He cancelled my ride. I tried his phone. His phone was switched off. I have to pay xtra 50 rs. For other ride. Its a worst experience with ola guys. I am puttin on twitter tooo. Ola is nice company but because of such drivers company is gettin worst. Pls take care of this.