Ola — security concern - complaint against ola driver

Hi ola team,

I am using ola cabs for more than 6 years. I never had faced any issues with the service provided by ola.

I like to share my bad experience which happened to me on my last ride with ola (Sun sep22, 08.26pm). I booked an ola cab from phoenix mall velachery, chennai. Ola app said you can take any ola cab from ola cab pickup point in phoenix mall. I took a ola cab i told the driver otp number he entered the otp number on his application and rejected the ride and told me that he mistakenly rejected the ride and told me to book an another ride and ola won't charge me for that. He also said it happened to him many times and ola did not charged the customer. I did the same as he suggested (First time i booked for 410, on 2nd time booking it showed 499 but i did not mind).

We started the ride and he did very rash driving and there was a moment he could have hit a bike. He was telling me that even i hit the bike it does not matter to him. Since he will have to pay only 3500 rs fine if the biker die (You can cross verify the cctv at the traffic signal if you want proof). He said that today he will have to finish his target so don't mind if he do any accident.

On the way when i am on travel i tried to pay the ride but ola app says please pay 110rs for you last ride to avoid cash payment for current ride. I told the driver that ola considered the 1st booking as a ride and asking me to pay. We were supposed to go to vandalur but he stopped the car at perungalathur. He says that ola fined me 100 rs since the booking was cancelled after otp was enetered. I told him it was not my fault. I asked him to show his application to clarify whether it is considered as ride / fine charge. He argued with me and told me that he can only see the ride details if he finish the ride. Then he finished the ride on perungalathur itself (We were supposed to go to vandalur). Then he said i don't know how to see the last ride details. I told him to call the customer care he says he don't know the customer care number. I opted for ola post pay option. He says i have to pay 25 rs. We paid 25rs and got out of cab and took a bus and went to our home.

I have booked ola many times to my home or from my home which is inside railway gate. Usually i used to tell ola driver to wait outside railway gate and i will walk 1 km from my home to the railway gate. I do this because it his additional work for the driver to come inside the railway gate and again wait till the gate opens i treat human in such a way. Even on the same day (Sun sep22,) afternoon while booking from perungalathur to phenoix i did the same.

This is a security concern. He drive very rash to complete his target and end the trip by himself to complete his target and says that he mistakenly does that.

Driver : suyambulingadhas
Mini white xcent :

Crn number 1 : [protected]
Crn number 2 : [protected]