[Resolved] Olx India — Ad id: [protected]: shop name: smart electronics: lalbagh road bangalore | |||||
I have contacted the seller through OLX for a refrigerator. However he delivered the refrigerator with in 2 days. The delivery boy told us not to start the fridge right now because some jerking happened while shipment of the fridge so start after 45 mns. We started the fridge but it s not at all working then we kept it for 1 hour on mode no cooling. Then i am continuously calling him as he said 1 year warranty & free service. But till date he did not come for the servicing. he took 5100 rupees from me for that not working fridge. I am giving his contact Details he has also given me a bill. daily i am calling him & he is giving me some other reasons for unable to come for service. Shop Name: Smart Electronics Address: Office#4/1, 5th cross, Lalbagh Road, Bangalore Mobile No: [protected] / [protected] / [protected] Was this information helpful? | |||||
Apr 20, 2017 Complaint marked as Resolved OLX called the seller & the seller agreed to come tomorrow for the servicing. Verified Support Apr 21, 2017 OLX India Customer Care's response Dear Avisek, We sincerely apologize for the inconvenience caused to you. We wish to inform you that without any delay, we blocked the seller's account as well as his number so that he cannot use our site anymore. We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se. For any further assistance, feel free to contact us at [protected]@olx.in. Thanks, Team OLX May 02, 2017 Updated by Avisek Mukhopadhyay To update my complaint as discussed with the OLX customer care i am hereby raising once again the complaint against the "Smart Electronics". After launching the complaint the seller called me & agreed to come for the service but he came on 27th April 2017 (My initial complaint date is 20th April 2017) & told me to cancel the complaint & keeping his shop's reputation in mind i have flagged as resolved. However last Thursday he came at around 1:30 AM & within half an hour he said the fridge can't be repaired but he will replace the fridge by 1st of may as day time is required for him. Further i called him on 30th April 2017 & he confirmed that he will come on 1st May afternoon to evening time, but he did not arrive to my place. The whole day i was in home & tried continuously calling him but there was no reply. Today morning when i called him at last he answered me in the afternoon saying some reason that he is nnot able to come. Then i asked him to refund but he said it is not at all possible. I told him that the fridge is not at all working from the very first day & 250-300 times i have called him one by one he has given me some reason for not coming. Today after all this things i have asked him to refund he denied & i also told him that please refund the whole amount otherwise i will go to the police, he said don't threat me about police, i will not refund you, you can do anything you want very vulgarly he replied. I earnest request to OLX if possible kindly take some necessary steps against him & try to refund me the amount i have paid. Kindly find attached the bill he has given & his contact details too.. Shop Name: Smart Electronics, Address: Office#4/1, 5th cross, Lalbagh Road, Bangalore Mobile No: [protected] (Prince Qureshi) / [protected] (Shah Qureshi) / [protected] (Shabaz Client Fridge)Names as per truecaller.  Verified Support May 03, 2017 OLX India Customer Care's response Dear Avisek, We're sorry to learn you have encountered possible fraud by a seller and understand your monetary loss. OLX does not participate or interfere in the negotiations or transaction between buyers and sellers, we urge users to always examine the description of the product offered. After reviewing the product and making sure all of the above criteria are met, payment can be made. However, we understand your concern and have deleted all the Ads and we have also blacklisted the user's account from our site. Your concern is our priority and we will always do our best to resolve it at the earliest. For any further details, you may write to us at [protected]@olx.in. Regards, Team OLX | |||||
 3 Comments | |||||
Comments
I purchased a washing machine from Smart Electronics through OLX. Firstly they delivered after 2 days of promised date. After delivery they told me that machine has to be installed by a plumber. I think they purposely came late in the night, so that we cannot get any plumber at that time. After the plumber installed it the next day. It's not been working at all. I have been contacting them for 2 weeks now and they give a different story each day. Complete fraud case. OLX should identify such sellers and block them from selling. Attaching the invoice. They have given 1 year free service warranty.
I purchased a washing machine from Smart Electronics through OLX. Firstly they delivered after 2 days of promised date. After delivery they told me that machine has to be installed by a plumber. I think they purposely came late in the night, so that we cannot get any plumber at that time. After the plumber installed it the next day. It's not been working at all. I have been contacting them for 2 weeks now and they give a different story each day. Complete fraud case. OLX should identify such sellers and block them from selling. Attaching the invoice. They have given 1 year free service warranty.
To add to my previous post, the contact numbers of those people are
Shahbaz Qureshi [protected]
Mohd Qureshi +[protected]
I was contacting Mohd Qureshi for purchasing it all this while.
The OLX ad has been removed now
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To add to my previous post, the contact numbers of those people are
Shahbaz Qureshi [protected]
Mohd Qureshi +[protected]
I was contacting Mohd Qureshi for purchasing it all this while.
The OLX ad has been removed now
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I wished to post an add in OLX but realised my account has been banned
I don't understand why suddenly they have done this without even an intimation or reason
This is really ridiculous
My email id is [protected]@gmail.com
I need to know the reason and also get my account activated
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