[Resolved] Olx India — Amount paid to Olx seller, but product not received

rajeshkhanna22

from Chennai, Tamil Nadu

Address:

85, Kutchery Road

I made the payment through Phone pe on 27th Feb 2021 to the seller and after the payment was done seller not responding and iam afraid this is fraud.

Seller not responding and parcel docket no not valid
Payment made through OLX for purchase of Computer equipment worth Rs10, 400 to seller

Checked with DTDC courier with the docket no D21309401 which is found to be not valid.
Seller contact Name : Gowtham Shil
Contact No : [protected]
Area : Bardowali, Agartala

Request your kind intervention to locate the seller and get back to my money.

Thanks
Rajesh Khanna
[protected]

+10 photos

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Aug 6, 2021

Complaint marked as Resolved

Verified Support

Mar 03, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!